Intern - Ops Strategy & Analytics

About the role

This internship offers hands-on experience contributing to real projects that impact United's operational performance. Throughout the program, interns will be responsible to their respective manager with opportunities or projects that may emphasize travel to other hub or line station cities. The role requires business intuition, a working knowledge of analytical methods and tools, and a passion for delivering insightful, accurate results that help provide the company an understanding of our operational performance. This internship is designed solely to provide skill development and valuable work experience and will likely not convert to a full-time position at United at its conclusion.

Responsibilities

• Track and analyze operational and customer data from multiple sources to assist with data preparation, reporting, and dashboard development
• Serve as an internal consultant, providing business analyses to management of various operating divisions on challenges and opportunities facing the airline
• Evaluate scheduled block time performance (time required for a flight to travel between departure and arrival gates)
• Understand factors impacting current issues such as departure and arrival delays, gate holds, taxi times, and more
• Identify and report on competitive performance trends
• Analyze operational performance, develop strategic plans, establish performance metrics, evaluate schedules as relates to operational reliability, and provide insights into the customer experience

Qualifications

• Strong analytical skills with proficiency in Microsoft Excel and PowerPoint
• Experience using SQL and/or Python
• Reliable, punctual attendance
• Excellent written and verbal communication skills
• Strong quantitative and problem-solving skills
• Ability to handle simultaneous projects and adapt to a fast-paced, changing environment
• Solid interpersonal skills with a focus on teamwork
• Current undergraduate student with an anticipated future graduation
• Legally authorized to work in the United States for any employer without sponsorship or future sponsorship for a full/part time position

Skills

• Demonstrated understanding of the capabilities and limitations of generative AI tools and the ability to leverage AI effectively to support research, analysis, content creation, and problem-solving
• Applies critical thinking to validate AI-generated outputs while adhering to organizational policies related to responsible AI use, data privacy, and security

Pay

The starting rate for this role is $20.00 per hour, dependent on job-related, non-discriminatory factors such as experience, education and skills. This position may also be eligible for bonus and/or long-term incentive compensation awards.

Benefits

• Medical, dental, and vision insurance
• Life, accident, and disability coverage
• Parental leave
• Employee assistance program
• Commuter benefits
• Paid holidays and paid time off
• 401(k) plan
• Flight privileges (unlimited standby travel anywhere United flies)