Intern, IT

About the role

We are searching for an exceptional I.T. Service Desk Intern for the spring to work with a small, knowledgeable team of Service Desk Coordinators under the Service Desk Manager. This is an excellent opportunity for any current student looking to grow their skillset while working in an exciting environment with The Miami HEAT team and culture.

Responsibilities

• Administer quality remote and onsite support directly to end users, vendors, and customers.
• Handle various desktop hardware and software issues.
• Promptly identify concerns beyond your role and escalate service desk tickets to the appropriate resources.
• Provide first-level help desk support and assistance to internal office end users and I.T. team members, including assistance with Ticketmaster technology.
• Proficiently repair hardware to reduce help desk incidents and mean time of repairs.
• Repair and maintain laser printers, and ensure Ethernet patch cabling runs safely and neatly.
• Actively follow and contribute to improving documentation for procedural I.T. Service Desk tasks.
• Serve as project lead on various small I.T. Service Desk projects.
• Organize, track, and maintain stock for various hardware systems, and make hardware/software purchasing recommendations.
• Monitor and remediate software updates for desktop applications.
• Utilize a ticket management system to track, document, and maintain all Service Desk requests.
• Respond to virus, malware, and various security threats while implementing preventative measures to minimize risks.
• Enforce company security settings, software settings, and user restrictions to maintain desktop and device compliance policies.

Requirements

• Current student enrolled in school.
• Available to work a minimum of 15 hours per week.
• Basic foundation and understanding of the following areas:
  • Microsoft Directory Services: DHCP, Active Directory, DNS.
  • Windows user rights and permissions, and network topology and LAN infrastructure.
  • Microsoft Office/O365 Applications, and Microsoft Windows 7/10.
  • Repair and maintenance of network laser printers as well as desktop/phone/tablet maintenance, repair, and installation.
• Ability to work well in a team environment, welcome constructive criticism, and maintain a positive attitude towards end users.