Intern, IT
Halff · Richardson, TX · 3 wk ago
On-siteInformation TechnologyFull-time
About the role
Halff is actively seeking an Intern for our IT group in our Richardson, TX office.
Responsibilities
- Track, route and redirect problems to correct resources
- Update customer data and produce activity reports
- Walk customers through problem solving process – document resolutions as necessary for knowledgebase articles and ITIL library as appropriate
- Follow up with customers, provide feedback and see problems through to resolution
- Utilize excellent customer service skills and exceed customers’ expectations
- Ensure proper recording, documentation and closure
- Recommended procedure modifications or improvements
- Preserve and grow your knowledge of help desk procedures, products and services
- Possess an innate understanding of technologies coupled with a deep curiosity to always learn more
- Thrive in an environment that gives all team members a voice in the creative process and empowerment to grow their skill sets through a combination of solo and team projects
Requirements
- Pursuing a Bachelor's or Master's Degree in IT or closely related field
- Great communication skills
Benefits
- Medical, dental, prescription and life insurance
- Long-term and short-term disability insurance
- Paid time off (PTO) and 8 company paid holidays (and Veteran's Day for our veterans)
- Traditional and Roth 401(k) plans
- Employee Stock Ownership Plan (ESOP)
- Health Savings Account (HSA)
- 529 College Savings Plan
- Flexible spending accounts (FSA)
- Employee Assistance Plan
- Click here for a more comprehensive list of Halff's benefits
Schedule
- Interns are paid hourly and work full-time (40 hours/week), typically 8a-5p Monday through Friday.
- Halff does not pay for or provide housing for Internships.