Intern, Information Technology

Essential Functions

• Provide basic technical support to city employees for hardware and software issues.
• Aid in the installation and configuration of computer equipment, peripherals, and software.
• Help maintain inventory of IT equipment and supplies.
• Assist with documentation of IT processes, procedures, and system configurations.
• Support the network team with basic network maintenance tasks under supervision.
• Aid in user account management and directory maintenance.
• Help prepare training materials and assist with user training sessions.
• Participate in testing new software applications and updates.
• Respond to routine service desk requests and escalate complex issues appropriately.
• Aid with data backup procedures and verify their completion.
• Support the implementation of departmental projects as assigned.
• Aid with basic troubleshooting of hardware and software problems.
• Aid with system updates and patch management under supervision.
• Organize and maintain technical documentation and user guides.
• Research new technologies as directed by supervising staff.
• Maintain compliance with all City of Stow city-wide and departmental policies, work rules and procedures.

Qualifications

• Must be currently enrolled in an accredited college or university program in information technology, computer science, management information systems, or a closely related field.
• Must have completed at least one year of undergraduate coursework.
• Must possess basic knowledge of computer systems, networks, and common software applications.
• Must demonstrate strong analytical and problem-solving skills.
• Must have excellent communication skills, both oral and written.
• Must have the ability to establish and maintain effective working relationships with City employees and the general public.
• Familiarity with Windows operating systems, Microsoft Office applications, and basic networking concepts.
• Must possess and maintain a valid State of Ohio Driver's License throughout the term of employment.
• Must be able to work day hours during summer months, with occasional flexibility as required.

Benefits

The City of Stow offers a comprehensive benefits package to all full-time employees, including major medical hospitalization, dental, vision, and life insurance. Employees have excellent coverage with affordable monthly contributions. Employees also have the option to purchase ancillary insurance and participate in deferred compensation.

Contact

Employer: City of Stow, OH
Address: 3760 Darrow Road
Stow, Ohio, 44224
Phone: (330) 689-2700
Website: https://stowohio.gov