Intern - Inflight Entertainment (Summer 2027)

About the role

The Catering Operations team oversees the preparation and catering of food at contract catering locations located around the world. Contracted caterers must have robust processes in place to meet United Airlines standards of safety, environment, security, quality and food safety and operational requirements as defined in the Catering Operations Business Manual. Caterer performance is monitored through the utilization of data tracked in multiple systems against several key performance indicators (KPI) to focus on continuous improvement. The focus is on meeting the needs of external customers and internal customers i.e., pilot, and Inflight crew through flawless execution by contract caterers. Assignments will be with the Operations or Strategy and Support team within Catering Operations.

Key Responsibilities

The Food Safety team is responsible for ensuring our caterers and suppliers are delivering high quality and safe food to our customers daily. Potential projects include:

• Support Food Safety audits and follow up on corrective action plans with contract caterers and suppliers
• Analyze data of customer feedback, audits, and other key metrics to identify trends and produce actionable insights

This internship is designed solely to provide you with skill development and valuable work experience. This role will likely not convert to a full-time position at United at the conclusion of the internship.

Qualifications

What's needed to succeed (Minimum Qualifications):

• Must be legally authorized to work in the United States for any employer without sponsorship
• Pursuing a bachelor's degree in Industrial Engineering, Business Administration, Food Science, Data Analytics or similar field
• Ability to synthesize and analyze data
• Proficient Microsoft Office skills with emphasis in PowerPoint, Excel, and Word
• Motivated and detail-oriented
• Successful completion of interview required to meet job qualifications
• Reliable, punctual attendance is an essential function of the position
• Ability to work independently in a fast-paced environment
• Position is located in Chicago, IL

Preferred Qualifications

• Project Management experience
• Proficient in Excel
• Leadership Experience
• Willing to travel
• Exposure to Lean Manufacturing principles
• Demonstrated understanding of the capabilities and limitations of generative AI tools and the ability to leverage AI effectively to support research, analysis, content creation, and problem-solving. Applies critical thinking to validate AI-generated outputs while adhering to organizational policies related to responsible AI use, data privacy, and security.

Pay

The base pay range for this role is $20.00 to $20.00. The base salary range/hourly rate listed is dependent on job-related, non-discriminatory factors such as experience, education and skills. This position may also be eligible for bonus and/or long-term incentive compensation awards.

Benefits

You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.