Intern II (Experience & Customer Service)

About the role

At Erie Insurance, the Future Focus Internship Program provides professional and personal development through challenging assignments, mentorship, educational and social events, networking with senior leaders, and exposure to multiple areas of the organization. Interns may align primarily with either Experience or Customer Service, reporting to the Westport Office in Millcreek, PA (Customer Service) or the Home Office Campus in Erie, PA (Experience), and participate in shared learning and cross‑functional opportunities across both areas.

Responsibilities

• Contribute to projects and assignments aligned with current Experience & Customer Service business priorities.
• Develop an understanding of Experience & Customer Service and how the functions contribute individually and collaboratively to ERIE's broader business.
• Collaborate with leaders, mentors, team members and cross‑functional partners in support of assigned work.
• Gather, organize and analyze information to support assigned projects, business decisions and recommendations.
• Apply problem‑solving and critical‑thinking skills to assigned business opportunities and challenges.
• Develop recommendations, solutions or deliverables appropriate to assigned work.
• Participate in meetings, business observations, job‑shadowing opportunities and other developmental experiences as appropriate.
• Communicate project progress, findings and outcomes to appropriate stakeholders.
• Develop professional communication, analytical, presentation, relationship‑building and business skills through hands‑on assignments and mentorship.
• Participate in shared Experience & Customer Service internship activities that encourage learning and connection across both areas.
• Participate in Future Focus Internship Program activities, networking opportunities and professional‑development experiences.
• Perform additional assignments and special projects as determined by Program and Business Leads.
• Perform various tasks related to the achievement of division objectives.
• Conduct research and gather information and assist in creating presentations as required.
• Analyze data and report findings.
• Verify and enter data into appropriate systems, and update electronic files.
• Provide clerical and administrative support as needed.
• Complete special projects as required.
• Maintain regular and predictable attendance (an essential job function).

Requirements

Applications are accepted from college students currently enrolled at an accredited college or university pursuing a four‑year degree or a full‑time master’s degree. Four‑year degree students should be completing sophomore, junior or senior year based on 2027 Future Focus eligibility requirements. A minimum cumulative GPA of 3.0 is highly preferred. Applicants must be eligible to work in the United States without requiring current or future immigration sponsorship.

Qualifications

Minimum Educational Requirements: High school diploma or equivalent required; pursuit of a Bachelor’s degree with completion of sophomore year in a relevant field required. Additional Experience: Minimum 3.0 GPA preferred. Working knowledge of word processing, spreadsheet and presentation software preferred.

Skills

• Diversity
• Information Management Skills
• Nimble Learning
• Self‑Development
• Job‑Specific Knowledge
• Collaborates
• Customer Focus
• Cultivates Innovation
• Instills Trust
• Optimizes Work Processes (IC)
• Ensures Accountability
• Decision Quality

Benefits

Interns receive orientation to the company and insurance industry, a personal mentor, educational, social and community service events, networking activities with senior leaders, professional development exposure to multiple areas of the organization, and participation in Future Focus programs and initiatives.

Pay

Hourly Rate: $19.57

Schedule

Program start dates: Monday, May 17th, 2027 or Monday, May 24th, 2027. Program end date: Friday, August 6th, 2027. Intern schedules and hours are determined based on business needs and alignment with the assigned leader/mentor, consistent with the Future Focus Internship Program requirements.