Intern, Customer Solutions

Founded in 1965, Herc Rentals is one of the leading equipment rental suppliers in North America with 2025 total revenues reaching approximately $4.4 billion. Herc Rentals serves customers through approximately 607 locations and has about 10,000 employees in North America.

About the role

Seeking an energetic, responsible intern to join our team. In this position, you will learn the ins and outs of our daily routines and procedures, focusing on how our organization runs. You will work to develop and maintain long-term operational relationships with our customers while providing first-in-class customer-focused solutions.

Responsibilities

• Answer phone and email inquiries
• Identify customer needs and collaborate with Field Operations to help deliver their needs
• Provide a consistently high level of customer service to all with a concentration to retain and build relationships
• Develop and maintain strong relationships with customers through individual efforts and involvement with Sales and Ops Teams
• Provide timely and accurate quotes/reservations that lead to accurate invoicing
• Be a part of a dedicated team that resolves customer needs and coordinates rental activities through the Field and Branches
• Escalate all issues when fulfilling deals where pushback is given on customer needs and deals
• Become knowledgeable of the Herc Way and how the team does business daily

Requirements

• Currently enrolled at a college or university and pursuing a bachelor’s degree in your junior or senior year
• Excellent written and verbal communication skills
• Proficient computer skills, including Microsoft Office Suite (Excel, Word, and PowerPoint)
• Ability to work between 20-30 hours/week
• Ability to type 30 wpm
• Work in the FSC (Corporate Office)
• Complete any assigned training via Herc U

Pay

$19.00/hr

Benefits

Keeping you healthy

• Medical, Dental, and Vision Coverage
• Life and disability insurance
• Flex spending and health savings accounts
• Virtual Health Visits
• 24 Hour Nurse Line
• Healthy Pregnancy Program
• Tobacco Cessation Program
• Weight Loss Program

Building Your Financial Future

• 401(k) plan with company match
• Employee Stock Purchase Program

Life & Work Harmony

• Paid Time Off (Holidays, Vacations, Sick Days)
• Paid parental leave
• Military leave & support for those in the National Guard and Reserves
• Employee Assistance Program (EAP)
• Adoption Assistance Reimbursement Program
• Tuition Reimbursement Program
• Auto & Home Insurance Discounts

Protecting You & Your Family

• Company Paid Life Insurance
• Supplemental Life Insurance
• Accidental Death & Dismemberment Insurance
• Company Paid Disability Insurance
• Supplemental Disability Insurance
• Group Legal Plan
• Critical Illness Insurance
• Accident Insurance