Intern - Customer Service

Overview Department Overview The mission of the Customer Service Division is to provide exceptional personalized service to all of our customers every time they contact us. This is achieved by the courteous, accurate and efficient manner that our associates handle questions and issues from our customers. The Customer Service Division upholds our reputation as the "Caring Company" through the professionalism and dedication that each call center associate displays in their daily effort to improve the quality of our service to our customers. Primary Responsibilities The Intern position is designed for student workers who are still completing their education. The internship program is designed to provide practical work experience as well as exposure to our business environment. Intern positions are of limited duration and are designed to provide daily oversight with emphasis on training and development of the student. Summary Of Qualifications Status as a college student or recent college graduate of an educational institutionExperience working with various Microsoft Office programsExperience interpreting and communicating information orally and writtenExperience researching and analyzing dataExperience working independently as well as in a team environmentExperience identifying and solving problemsMust have a 3.0 GPA or consistent work/extracurricular activities if lowerMajors in Business, Management, Information Systems, Analytics, Management Information Systems, and Computer Science preferredExperience with data analysis tools like Excel and SQL preferredExperience with data visualization tools such as Excel, Tableau, Power BI strongly preferredKnowledge and/or experience with cloud based systems preferredClassifications as Junior, Senior, Graduate Student preferred Work Location The work schedule for this position will be hybrid (onsite/remote). Business areas reserve the right to require associates to return to the office as needed, based on performance or other business considerations. A hybrid work schedule is subject to amendment or termination at any time by the Company. Terms and Agreements By submitting a job application, I attest that all information to the best of my knowledge is true and accurate. Furthermore, I understand that any information provided by me throughout the job application process is subject to verification including, but not limited to work experience, education, assessment (test) and interviews. We appreciate your interest in Blue Cross and Blue Shield of Alabama 'The Company'. The Company does not discriminate in hiring or employment on the basis of race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetics, status as a disabled or protected veteran, or because of citizenship status in the case of a citizen or intending citizen. No question on this application is intended to secure information to be used for such discrimination. Blue Cross and Blue Shield of Alabama is an independent licensee of the Blue Cross and Blue Shield Association