Intermodal Night Fleet Manager

About the role

Join a team that supports intermodal drivers in a fast-paced, challenging, and highly rewarding environment. This role involves working closely with drivers and sales coordinators to provide first-class customer service to shipping partners.

Responsibilities

• Lead and retain a designated fleet of drivers.
• Establish a good working relationship with each driver while managing their availability to maximize fleet productivity.
• Monitor and train drivers to promote company safety culture.
• Analyze dispatch information to ensure drivers meet service standards.
• Monitor compliance with Federal DOT regulations, including hazardous material hauling, Hours of Service (HOS), accident reporting, and driver personnel records.
• Manage service of all equipment.
• Oversee driver performance and take disciplinary steps if necessary.
• Manage the fuel process in compliance with fleet requirements.
• Ensure payroll accuracy for assigned drivers.
• Effectively manage rail ramp and driver utilization for maximum efficiencies and cost control through planning, dispatching, tracking, and communication.
• Manage and report ramp activity, including revenue, costs, and driver efficiencies.
• Educate drivers on rail ramp procedures, including in-gate/out-gate, equipment damage, ramp schedules, loading, and reefer set procedures in accordance with rail line and customer expectations.
• Process QUALCOMM messages in a timely manner.
• Communicate pertinent service/driver issues to the Intermodal Department.
• Train and cross-train within the intermodal department as needed.
• Practice Company Core Values.
• Perform all other duties and projects as assigned.

Requirements

• Basic knowledge of the trucking/transportation industry (preferred but not required).
• Prior customer service experience.
• Excellent written and verbal communication skills, strong organizational and conflict resolution skills, and the ability to execute logical decisions quickly.
• Ability to multitask in a dynamic, fast-paced, team-oriented environment.
• Good computer and keyboarding skills with the ability to type accurately at 50 WPM.
• Proficient in Excel, Outlook, and general internet use.
• Flexible schedule with the ability to work rotating weekends as necessary.

Qualifications

• Four-year college degree in a business-related field or at least one year in a customer service environment (preferred but not required).

Physical Requirements

• Ability to sit for a large portion of the day.
• Ability to multitask, talk on the telephone for extended periods, and type efficiently.

Working Environment

Primarily indoors in a climate-regulated office environment. Surroundings can be noisy at times. On-site attendance is required.