Intermodal Drayage Dispatcher

About the role

The Intermodal Drayage Dispatcher is a member of the Drayage team, responsible for assigning and adjusting drayage loads in real time, coordinating with drivers on the road, and keeping rail and terminal moves on schedule. This role is accountable for on-time pickups and deliveries, accurate customer communication on shipment status and rail billing, and dispatch coverage that extends into after-hours and weekend on-call support. The ideal candidate is decisive under pressure, comfortable making real-time load-movement calls, and flexible to shifts in scheduling.

Responsibilities

• Assign drayage loads to drivers based on driver availability, location, and customer requirements.
• Reassign drivers and reposition drayage loads in real time when a rail or terminal pickup is delayed or unavailable.
• Communicate with drivers to provide instructions, resolve issues, and track progress on drayage moves.
• Manage emergency situations (e.g., accidents, delays) and provide quick, effective solutions.
• Update customers on the status of their drayage shipments, providing accurate ETAs.
• Serve as the primary point of contact for customer communication on rail billing, equipment availability, and other intermodal-specific administrative processing.
• Maintain accurate records of all dispatched drayage shipments, including delivery times and customer feedback.
• Monitor driver schedules and performance to ensure compliance with hours of service (HOS) regulations.
• Maintain office-based dispatch coverage, transitioning to after-hours and weekend on-call phone coverage for driver and customer communication.
• Promote a business partner and ownership mindset to prioritize customer service excellence, adaptability, resilience to change, and continuous improvement.
• Perform other tasks that may be assigned.

Benefits

General benefits provided.