Intermittent Frontline Services Assistant (PEAC)

Under the supervision of the Assistant Director—Recreational Programs and Facility Operations, the Intermittent Frontline Services Assistant—PEAC sets the tone for the member experience by maintaining a welcoming, inclusive, and non-judgmental environment in the PEAC.

Responsibilities

• Frontline Services
  • Manage front desk operations from open to close each day.
  • Maintain an efficient, clean, and organized workspace.
  • Create a welcoming and inclusive environment for members and coworkers.
  • Maintain knowledge of all programs and activities held in the facility.
  • Provide quality customer service and assist customers with fitness class check-ins.
  • Communicate scheduling or facility changes to members.
  • Maintain knowledge of the ASI website, online registration processes, and monthly e-newsletter; provide member education as necessary.
  • Anticipate member needs and provide relevant solutions or alternatives.
  • Ensure accurate document and information retention, security protocols, and data entry.
  • Provide positive public relations, program promotion, and policy education to staff and customers.
  • Act as an ambassador of PEAC and ASI programming related to tours, outreach, and events.
  • Troubleshoot to find solutions to unexpected issues.
  • Handle confidential information according to ASI policies and procedures.
  • Provide support for special events as needed.
  • Communicate effectively using Teams and email.
  • Maintain an awareness of safety and risk management.
  • Attend staff meetings and trainings.
• Membership Services
  • Sell memberships and day use access to the PEAC.
  • Sell and complete the registration process for members taking various classes.
  • Maintain Fusion member records and update information as needed.
  • Create new member Fusion records and registrations; refer membership cancellations and refund requests to supervisor.
  • Assist members in completing required annual waiver of liability and other applicable forms.
  • Abide by established policies and guidelines regarding eligibility and access.
• Pro Shop & Outdoor Rental Center
  • Responsible for the operation and daily opening and closing of the PEAC Pro Shop.
  • Process and handle sales transactions related to Pro Shop resale items (locks, swim goggles, etc.).
  • Monitor Pro Shop resale and lendable equipment inventory and restock.
  • Follow procedures for issuing equipment, including training patrons on equipment usage.
  • Follow Recreation Center towel service and laundry operation procedures.
  • Ensure lost and found items are documented and tracked appropriately.
  • Follow established procedures for cash handling functions.
  • Review daily communications and information in Communications Log.
  • Explain related policies and procedures to customers.
• Other Duties & Responsibilities
  • The person holding this position is considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and must comply with the requirements set forth in ASI policy.
  • Other duties as assigned.

Requirements

• Excellent customer service skills; previous customer service experience preferred.
• Experience with cash handling and accounting functions.
• Exhibit critical thinking and problem-solving skills.
• Ability to efficiently manage multiple tasks simultaneously.
• Ability to stay focused while working in a high-volume, fast-paced environment.
• Ability to be flexible and adapt to change.
• Ability to work independently and effectively with minimal supervision.
• Display a high level of attention to detail.
• Excellent oral and written communication skills.
• Ability to initiate, establish, and foster communication and teamwork by maintaining a positive, cooperative, productive work atmosphere.
• Ability to establish and maintain effective working relationships within a diverse population and with those from various cultural backgrounds, specific needs, or limitations.
• Satisfactory completion of a background check (including a criminal records check) is required for employment.

Benefits

• Social Security (FICA)
• Unemployment Insurance
• Workers Compensation Insurance
• Sick Leave

Pay

Hourly Pay Rate: $16.90 per hour

Schedule

• Intermittent employees may not work more than 1,000 hours during any fiscal year (7/1-6/30) and are hired on an “as needed” basis only.
• Position may require early morning, late night, weekend, and holiday work availability.
• Position requires summer term work availability.

Location: Cal Poly Solano Campus, Vallejo, CA