Intermediate Systems Engineer

About the Role

The Intermediate Systems Engineer administers, supports, and continuously improves the University's enterprise infrastructure and assigned portfolio of mission-critical technology services. This role ensures enterprise and operational technology services remain reliable, secure, resilient, well documented, and supportable while serving as the primary technical service owner and point of contact for assigned technology services. The position also requires on-call support and flexibility to respond to technology needs across campus.

Responsibilities

• Administers enterprise infrastructure components and assigned mission-critical technology services to ensure reliable, secure, and highly available operations.
• Administers and supports enterprise infrastructure technologies including server operating systems, identity and access management, virtualization platforms, cloud services, enterprise storage, backup and recovery systems, monitoring platforms, and collaboration technologies.
• Administers and supports assigned operational technology services, including emergency notification systems, physical access control systems, video surveillance systems, emergency communications systems, dispatch technologies, radio communications infrastructure, intercom systems, credential management systems, and other assigned operational technologies.
• Proactively monitors system health, availability, capacity, and performance.
• Identifies and resolves issues before they impact operations.
• Performs maintenance, patching, configuration management, and approved technology refresh activities.
• Serves as the technical service owner, primary technical liaison, and principal point of contact for assigned technology services.
• Develops and maintains strong working relationships with supported departments by providing proactive communication regarding system health, planned maintenance, outages, technology initiatives, and operational priorities.
• Coordinates technical activities with Infrastructure Services, Network Services, Cybersecurity, Desktop Services, Application Services, vendors, and departmental stakeholders.
• Supports infrastructure, operational technology, and enterprise application projects while ensuring alignment with established ITS standards and operational practices.
• Manages technology incidents, service requests, problem records, change activities, and escalations through the University’s IT Service Management platform while coordinating resolution across appropriate ITS teams and strategic vendors.
• Develops and maintains technical documentation, operational procedures, architecture diagrams, inventories, disaster recovery documentation, and knowledge transfer materials to ensure assigned technologies remain supportable across ITS.
• Coordinates vendor relationships, maintenance agreements, software licensing, support cases, and technology escalations for assigned technology services.
• Develops and maintains automation using approved scripting languages to improve operational efficiency and service reliability.
• Maintains monitoring, logging, and alerting for assigned technology services.
• Evaluates assigned technology services for operational reliability, supportability, cybersecurity risk, vendor support, and lifecycle status.
• Identifies opportunities to improve service reliability, operational efficiency, documentation, and long-term supportability.
• Develops lifecycle roadmaps and provides recommendations regarding service improvements, technology refreshes, modernization initiatives, and long-term supportability.
• Participates in ITS projects, disaster recovery testing, operational planning, and continuous improvement initiatives.
• Shares technical knowledge through documentation, cross-training, and collaboration to reduce organizational risk and improve service continuity.