Intermediate Systems Analyst

About the role

Apex Systems is a world‑class technology services business that incorporates industry insights and experience to deliver solutions that fulfill clients’ digital visions. The company is seeking an Intermediate - Systems Analyst to work onsite for a project lasting at least one year from the projected start date.

Responsibilities

• Work with EOHHS, DHS or HSRI to support business teams in monitoring system effectiveness and implementing system changes.
• Perform system analysis and UAT validations for new change requests and production incidents, covering business requirements and coordinating with state vendors and other partners.
• Coordinate design sessions, gather and detail specific application or project requirements.
• Identify business workers and entities required, and define responsibilities, operations, attributes, process flows and relationships needed to realize project objectives.
• Produce functional and process requirements and documentation necessary to design and build the system, including assistance with data requests.
• Perform ad‑hoc data script validations and notice review in live environments to ensure quality of changes.
• Perform KPI validations and automate standard queries using SQL to verify data points and internal QC validations.
• Work closely with the program admin team to support collection of required data for federal agencies.
• Perform data analysis, prepare documentation, and provide demonstrations to federal agencies when required.
• Work with the operations team on an ad‑hoc basis to review case issues.
• Monitor and track incident tickets, ensuring resolution from a business standpoint.
• Coordinate with tier‑II team to handle case issues and suggest corrections for timely case processing.
• Provide weekly (and as‑requested) project updates and reports to the Agency Program Lead.
• Escalate issues and decisions to the Agency Program Lead when appropriate.
• Support implementation of a comprehensive case management solution using RI Bridges workflow and software to conduct gap analysis, identify evidence, develop requirements, assist with solution design, and support user acceptance testing.

Requirements

• 5‑7 years of experience in system analysis, UAT, test design and execution of test cases.
• Ability to identify and generate data reports from backend data repositories.
• Ability to work with an Integrated Eligibility system with minimal guidance.
• Self‑motivation to upgrade knowledge of state policy documents and verify data alignment with policy guidelines.
• Ability to convert policy or business requirements into verifiable, reusable data query scripts to identify and report issues.
• Ability to validate KPI metrics.
• Ability to support the field operations team when required.
• Ability to involve and guide system design sessions.
• Ability to prepare documentation for demonstrating application changes to state leadership.
• Ability to work with different vendors and state