Intermediate Client Onboarding Manager

Oversee the onboarding of new plan sponsor retirement plans and the conversion of existing plans from other providers. Provide customized service and communications throughout the installation process to ensure deliverables are met. Manage relationships with plan sponsors, financial advisors, third party administrators, and associated stakeholders. The intermediate role is responsible for onboarding small to mid-size plan sponsors. Responsibilities Transition Manage the installation of defined contribution retirement plans, during start up or conversion, for single employer and multiple employer plans.Analyze deliverable dates and timetables to create detailed project plans encompassing all aspects of the installation.Evaluate timelines for liquidation of investments and receipt of plan data from prior providers in consideration of SOX blackout and plan effective dates.Determine education options and delivery methods best suited for plan sponsors and participants, and coordinate with trainers to initiate. Manage transition of funds out of blackout to the service team within set timetable. Initiate extension notices if needed. Compliance/Technical Delegate and monitor record keeping setup, asset transfer, allocation, and first deposits, including the education, integration, and mapping of payroll files/methods.Ensure plan set up consultants prepare documents related to plans and contracts, including employee disclosure material required to establish a new retirement plan.Create and ensure regulatory notices are accurate and distributed to participants on time.Conduct consultative discussions for plan reviews and assist plan sponsors with compliance questions related to plan design. Relationship Management Serve as primary plan sponsor contact during the installation process to ensure all aspects of the transition process meet client expectations.Analyze data, conversion, payroll, and census files received from the client to assess the accuracy and consistency of information. Notify the plan sponsor and internal/external contacts of issues that may impact the success of the transition.Plan and execute internal and external communications with plan sponsors, financial advisors and third-party administrators based on client preferences and culture.Manage relationships with internal partners, sales executives, plan sponsors contacts, financial advisors and third parties throughout the installation process to ensure deliverables are met.Confirm the accuracy and delivery of enrollment materials to participants once plans are in place. Qualifications Bachelor’s degree in a business field or equivalent experienceTwo years of financial services industry experience including client management, installations/conversions, or contract complianceGood understanding of retirement plan regulationsClient focused to provide exceptional customer serviceOutstanding written/oral communication and relationship building skillsTime management and organizational skills to handle multiple installations at various points in the conversion project lifecycleProblem solving skills and attention to detailAbility to quickly learn and navigate numerous systems/applications Working Conditions Office EnvironmentHybrid office environment (Tuesday, Wednesday, Thursday)Locations: Denver, Cedar Rapids, Baltimore, Philadelphia Compensation The Salary for this position generally ranges between $65,000-73,000 annually. Please note that the salary range is a good faith estimate for this position and actual starting pay is determined by several factors including qualifications, experience, geography, work location designation (in-office, hybrid, remote) and operational needs. Salary may vary above and below the stated amounts, as permitted by applicable law. Applicants must possess legal authorization to work for our company in the U.S. without the need for immigration, sponsorship or otherwise serving as an employer of record for immigration employment purposes. At this time, this role is not eligible for immigration-related employment authorization sponsorship. This job description is not a contract of employment nor for any specific job responsibilities. The Company may change, add to, remove, or revoke the terms of this job description at its discretion. Managers may assign other duties and responsibilities as needed. In the event an employee or applicant requests or requires an accommodation to perform job functions, the applicable HR Business Partner should be contacted to evaluate the accommodation request. Apply