Interior Operations Manager

Summary Description

The Interior Operations Manager oversees all interior maintenance and installation operations. This position requires excellence in service delivery, efficiency in crew deployment, and alignment with customer expectations across a portfolio of high-visibility accounts.

Job Duties and Responsibilities

• Lead and manage all day-to-day operations for interior plant maintenance and install crews
• Ensure timely and high-quality service delivery across all interior accounts
• Oversee scheduling, routing, and labor forecasting to maximize crew efficiency
• Manage and mentor a team of technicians, crew leaders, and install specialists
• Collaborate with Account Managers to ensure customer satisfaction & proactive communication
• Maintain inventory controls for plants, supplies, and maintenance materials
• Drive quality assurance through routine site inspections and service audits
• Partner with the Sales and Design teams to scope, schedule, and execute interior installs
• Ensure full compliance with safety protocols and company policies
• Monitor and improve job cost performance, productivity metrics, and operational KPIs

Knowledge, Skills, and Abilities

• Deep understanding of plant care, irrigation systems, soil health, and hardscaping installation
• Knowledge of the operation, maintenance, and repair of landscaping equipment
• Through understanding safety regulations and industry best practices to ensure a safe work environment
• Familiarity with local landscape market trends, regional plant species, and regulatory environments
• Understanding of scheduling, budgeting, and resource allocation
• Ability to lead, train, and supervise field teams and subcontractors
• Proficiency in planning daily, weekly, and seasonal work schedules for multiple crews
• Strong verbal and written communication skills to interact with clients, management, and field crews
• Capability to use computer software for scheduling, inventory management, and reporting (e.g., MS Office, scheduling apps)
• Ability to resolve on-site issues (e.g., equipment failure, unexpected site conditions) efficiently
• Skills in monitoring labor hours, material usage, and project costs to meet financial goals
• Ability to perform hands-on work, operate machinery, and work in varied weather conditions
• Ability to handle multiple projects simultaneously and ensure on-time delivery
• Ability to represent the company to clients and ensure high-quality service
• Ability to analyze workflows and identify opportunities to improve efficiency and productivity

Qualifications

• 3+ years of experience in operations, horticulture, facility services, or Interiorscaping
• Proven leadership in managing field crews and delivering high-touch service
• Strong organizational and time-management skills
• Experience with routing software, CRM/ERP systems (Aspire preferred), and inventory tools
• Horticultural knowledge and plant care expertise strongly preferred
• Bilingual (English/Spanish) a plus
• Must have a valid drivers license and maintain a clean driving record

Benefits

• Medical with contribution coverages on our health program as defined by plan
• Dental as defined by plan
• Vision as defined by plan
• 401K as defined by plan
• Paid Holidays as defined by company policy
• Personal Time Off (PTO) based on the accrual allotment as defined by the company policy

Physical Requirements

• While performing the duties of this job, the employee is regularly required to talk and/or hear
• The employee is frequently required to sit, stand, walk; use hands to finger, handle or feel; and reach with hands and arms
• Must have the ability to stand for extended periods of time
• The employee is frequently required to climb or balance; and stoop, kneel, crouch or crawl
• The employee must frequently lift and/or move up to 20-40 pounds and occasionally lift and/or move up to 50 pounds
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus
• Varied Field Environment performing outdoor work with moderate to occasional loud noise