Interim Support Lead Part Time-5000 Beaumont, TX

About the Role

At Five Below, our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Just ask any of our over 20,000 associates who work at Five Below and they’ll tell you there’s no other place like it. It all starts with our purpose and then, The Five Below Way, which is our values and behaviors that each and every associate believes in. It’s all about culture at Five Below, making this a place that can inspire you as much as you inspire us with big ideas, super energy, passion, and the ability to make the workplace a WOWplace!

Reporting to the Store Manager, the Interim Support Lead ensures every customer enjoys an outstanding shopping experience at Five Below. This is a temporary opportunity to gain leadership experience and support the business during peak times or cover a management member’s leave of absence.

Responsibilities

• Ensures all crew members are Wowing the Customer through personal contact with customers.
• Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience.
• Helps oversee the daily activities of all store associates, ensuring they are performing their duties effectively and providing excellent customer service.
• Assists with the receiving, unpacking, and organizing of new stock to ensure items are quickly and efficiently placed on the sales floor.
• Acts as Manager on Duty when needed, taking full responsibility for store operations, staff management, customer service, and addressing any urgent issues.
• Manages the entire process of opening or closing the store, including securing cash, locking doors, setting alarms, and ensuring everything is in place for smooth daily operations.
• Supports the onboarding and ongoing training of associates, helping them learn store policies, product knowledge, and operational procedures to improve their performance.
• Drives store sales and controls expenses by actively seeking ways to boost sales through optimized merchandising, staff performance, and customer service.
• Partners with the entire store leadership team in merchandising procedures and World Recovery.
• Performs store maintenance tasks including taking out garbage, sweeping, cleaning bathrooms, and maintaining the stock room.

Qualifications

• High School Graduate or equivalent.
• College experience preferred.
• Minimum 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task and maintain composure under pressure.
• Creative thinking skills.

Essential Job Functions

• Frequently operates cash register, computer, hand-held, phone, walkie, and mobile devices.
• Frequently moves merchandise weighing up to 25 lbs and places/removes merchandise up to a height of 5-10 feet.
• Frequently ascends/descends ladders to retrieve and put away stock.
• Frequently positions self to kneel, bend, twist, and stoop, including in the stock room and on the sales floor.
• Frequently communicates and exchanges information with customers, managers, and coworkers, both in person and on the telephone.
• Frequently moves across the sales floor assisting customers and to/from the stock room.
• Ability to work a flexible schedule, including days, evenings, weekends, and possibly overnight shifts and travel.
• Must be able to identify and discern email and print instructions regarding merchandise layouts, associate schedules, and standard operating procedures.
• Must be able to remain in a stationary, upright position for 80% of the time.

Position Type: Hourly
Starting At: $11.50

Explore our benefits site to discover all the perks and support we offer!

Five Below is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity, or any other factor protected by applicable federal, state, or local laws.

Five Below is committed to working with and providing reasonable accommodations for individuals with disabilities. If you need a reasonable accommodation, please submit a request at crewservices.zendesk.com/hc/en-us/requests/new.