Interface Manager, Eligibility & Enrollment Software Engineering

About the role

The Human Services Transformation team at Deloitte empowers organizations to enhance customer experiences and drive sustained growth and customer value creation and capture through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We balance business strategy, technology, creativity, and ongoing managed services to solve the biggest problems affecting customers, partners, constituents, and the workforce.

Responsibilities

• Translate business requirements into functional requirements, interface specifications, process flows, and design documentation for system enhancement efforts.
• Affirm impacts of proposed changes to existing system functionality, interfaces, downstream processes, and integrated workflows.
• Support quality assurance activities, including test planning, test case review, defect analysis, and validation of requirements traceability.
• Develop analysis, recommendations, status updates, and project deliverables for client and project leadership review.
• Collaborate with cross-functional teams to support solution design, issue resolution, and implementation planning for Medicaid eligibility and enrollment platform enhancements.

Requirements

• Ability to work independently and collaborate as part of a team.
• Effective written and verbal communication skills.
• Meticulous attention to detail and quality of work product.
• Ability to build and sustain professional relationships.
• Ability to lead projects or workstreams.
• Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment.
• Strong interpersonal skills and professional demeanor.
• Ability to meet deadlines.
• Ability to mentor and provide clear guidance to others.

Qualifications

• Bachelor's degree in computer science, information systems, engineering, business, public administration, health administration, or policy.
• 6+ years of experience supporting software delivery, systems analysis, or functional design for complex technology implementations.
• 4+ years of experience creating functional requirements, interface documentation, design specifications, process flows, or traceability artifacts.
• 1+ years of experience supporting health and human services, Medicaid, or eligibility and enrollment system initiatives.
• 1+ years of experience supporting quality assurance activities, defect analysis, or test validation.
• Ability to travel 0-25%, on average, based on the work you do and the clients and industries/sectors you serve.
• Limited immigration sponsorship may be available.

Preferred

• Experience supporting Medicaid eligibility and enrollment platforms for Non-MAGI populations.
• Experience supporting State health and human services technology programs.
• Experience evaluating impacts of system changes across interfaces, business rules, and integrated workflows.
• Experience producing interface specifications, data mapping documents, and functional design artifacts.
• Experience presenting analysis, recommendations, and deliverables to client stakeholders.
• Experience leading workstreams or mentoring analysts, engineers, or project team members.