Program Manager (Applied Behavioral Analysis - ABA Program)

Location: Hawaii Behavioral Health Office & Clinic - 1330 Ala Moana Blvd. Suite 1, Honolulu, HI 96814. Full-time, exempt position.

About the role

Hawaii Behavioral Health is seeking an experienced, passionate Program Manager to lead a clinical team and build and grow HBH’s ABA services platform across the State of Hawaii. This role provides strategic and operational leadership to ensure sustainable growth, high-quality service delivery, regulatory compliance, and exceptional outcomes for clients and families. Responsibilities include quality assurance, staff development, referral growth, stakeholder satisfaction, and data-driven decision making to optimize program effectiveness and service accessibility.

Responsibilities

• Oversee day-to-day operations and overall performance of the ABA Program.
• Support program growth, financial viability, and performance improvement initiatives.
• Develop and maintain ABA program operations, documentation standards, policies, and procedures.
• Monitor service recommendations, contract utilization, compliance requirements, and quality standards.
• Identify opportunities for program growth, service expansion, and community partnerships.
• Collaborate with the administrative team on financial objectives, KPIs, and quarterly goals.
• Assist with recruiting, developing, training, and retaining high-quality ABA staff.
• Monitor staffing coverage, scheduling, and staff utilization to support efficient service delivery.
• Structure and oversee training for RBTs, BCBAs, and ABA Program Coordinators.
• Conduct performance reviews and support ongoing professional development.
• Monitor clinical quality, documentation standards, client outcomes, and payer/BACB compliance.
• Implement quality improvement initiatives based on program data and operational needs.
• Collaborate with clients, families, referral sources, community partners, and internal teams to support effective care coordination.
• Maintain timely service delivery and address barriers to care.
• Provide administrative support for individual and group supervision of HBH staff working with the Department of Education and private insurance as needed.

Requirements

• Bachelor’s degree from an accredited university or equivalent combination of education and relevant experience.
• 3+ years of progressive leadership, management, or program operations experience in healthcare, behavioral health, ABA, education, or related human services.
• Experience leading teams, managing operations, and supporting service delivery in a complex program environment.
• Strong organizational, communication, problem-solving, and relationship-building skills.
• Ability to develop and improve operational processes, analyze data, and implement quality improvement initiatives.
• Proficiency with Microsoft Office Suite and general technology platforms.
• Ability to collaborate effectively with clinical teams, administrative leaders, families, community partners, and external stakeholders.

Preferred Qualifications

• Experience managing ABA services or behavioral health programs.
• Knowledge of ABA service delivery, clinical documentation, insurance requirements, and regulatory compliance.
• Experience with ABA technology platforms such as CentralReach.
• Experience with workforce planning, recruitment, retention, staff development, and performance management.
• Experience with payer relationships, Department of Education partnerships, community-based services, or quality improvement initiatives.
• BCBA certification or clinical background in ABA, behavioral health, education, or a related field (if applicable).

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• 12 annual paid holidays in observance of state and federal holidays

About Us

At Hawaii Behavioral Health, we believe each child and individual has a special gift to offer, each family has its own unique strength to build upon, and each person who struggles with emotional or mental health challenges can find hope for a better life. Our legacy evolves each day as we work together as a team in the lives of the children, individuals, and families we serve.

"A’ohe hana nui ka alu’ia" – No task is too big when done together.

Our History: Hawaii Behavioral Health was created in 1993 to meet the needs of Hawaii’s children, adults, and families.

Our Mission: To improve the health and well-being of the clients we serve and their families by demonstrating excellence in delivery of social, education, and behavioral health services.

Our Vision: To develop a system of integrated services to meet the needs of Hawaii through innovative, culturally relevant, and best practices.

Our Values: Dedication, Excellence, Fortitude, Compassion, Individual & Family Centered, Empowerment.