Inter-Plan Business Systems Analyst

Responsibilities

• Work with business partners to identify business systems requirements and develop business solutions working closely with internal IT and/or external vendors.
• Perform with internal team member support as Inter-Plan business contact to define business system requirements for areas of expertise.
• Build strong, collaborative working relationships with internal customers, management, external partners including Inter-Plan partners, outsourced IT solution providers, and other teams.
• Work with internal team members developing systems criteria and project scope.
• Identify potential problems/defects, perform business analysis, and assist in defining system enhancements, modifications/change requests, and upgrades to meet business process objectives as defined by BCBSA National Program releases, BCBSA mandated initiatives, and internal processing enhancements.
• Collaborate with IBC Test Team and associated vendor teams under Lead team member’s guidance to assist in creating thorough Test Plans and identify appropriate Test Case Scenarios supporting defect fixes, enhancements, and projects as required. Provide business validation of testing results working with the internal BlueCard Support Team.
• Absorb and execute required Inter-Plan Release Global Certification testing, reporting milestone status to the assigned PM and/or Blue Cross Blue Shield Association (BCBSA).
• Support production business checkout as required including identification of post-implementation defect tracking.
• Identify opportunities for business process improvement and efficiencies to re-evaluate processes and operations workflows.
• Attend BCBSA workgroups representing Independence Blue Cross Family of Companies as required.
• Perform any other duties as may be assigned.

Qualifications

• In addition to degree, minimum 4+ years proven working experience in a business unit necessary or equivalent external work experience.
• Demonstrated effective project management skills necessary.
• Demonstrated experience using Microsoft office products (Word, PowerPoint, Excel and Visio).
• Knowledge of project management tools and business systems methodology.

Knowledge, Skills, Abilities

• Some working knowledge and experience with BCBSA BlueCard processing and Inter-Plan Program policies is preferred.
• An understanding of the business environment and associated system platforms.
• Demonstrated organizational, analytical, technical (with business perspective) and interpersonal skills with detail-oriented focus.
• Proven communication and analytical skills required to address and present most complex ideas and concepts to users, business systems analysts, and management.
• Ability to work with multiple business system platforms and understand business process and system design.
• Educational requirement: Bachelor’s degree in business administration preferred.