Business Analyst

Key Responsibilities

• Gather, analyze, and document business requirements from internal stakeholders and clients
• Translate mortgage pricing, eligibility, and workflow requirements into clear functional specifications
• Write detailed user stories with well-defined acceptance criteria
• Partner with Engineering to develop technical stories and identify dependencies or gaps
• Ensure requirements are clearly understood by Engineering and QA teams
• Ensure requirements are complete, testable, and ready for development
• Maintain accurate, up-to-date documentation of business rules, pricing logic, workflows, and system integrations
• Support analysis and documentation of integrations with Loan Origination Systems and external platforms
• Cross-functional collaboration and coordination
• Aid in setting up Agile processes such as daily standups, sprint planning, sprint reviews, and retrospectives
• Track sprint health metrics and surface blockers early
• Drive continuous improvement through actionable retrospective outcomes
• Product & feature support
• Aid in solution design for new features, integrations, and automation
• Prepare documentation, including release notes, training materials, and process guides
• Collaborate with internal teams to resolve client-reported issues and system discrepancies
• Quality Assurance
• Work closely with Quality Assurance to develop comprehensive test plans and test cases
• Assist with User Acceptance Testing and release validation
• Validate system behavior aligns with business intent and documented requirements

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Business Administration, or a related field, or equivalent work experience
• 5-10 years of relevant work experience as a Systems Analyst, Business Systems Analyst or similar role
• Strong experience writing user stories, functional requirements, and acceptance criteria
• Mortgage industry experience, preferably with pricing engines, secondary markets, product eligibility, or loan workflows
• Excellent communication skills, both written and verbal
• Familiarity with SaaS development processes (Agile, Kanban)
• Experience supporting integrations between technology systems
• Experience supporting Quality Assurance, testing, or UAT
• Knowledge of tools like Jira and DevOps