Intensive Outpatient Program Technician

About the role

At Family Care Center, we are on a mission to transform lives by elevating behavioral health care. Our journey began in 2016 when two U.S. Army Veterans founded Family Care Center to help service members, Veterans and their families. We continue that tradition today, caring for people of all ages across a broad range of conditions with nearly 30 outpatient clinics in communities across Arizona, Colorado, Florida, Tennessee and Texas.

Culture and values

• Caring & supportive culture: We support you so you can support our patients. Our positive environment is complemented by an engaging wellness program, volunteer events, team activities and more.
• Unparalleled growth opportunities: We offer clear paths for career advancement at every level, fostering your professional development and personal growth.
• Balanced lifestyle: Achieve professional fulfillment while nurturing a healthy work-life balance, free from weekend or evening hours. We understand the importance of both professional fulfillment and personal well-being.
• Collaborative team: Join forces with a diverse team of top-notch behavioral health professionals, support staff and empowering leadership. Together, we work towards transforming the lives of our patients.
• Impressive retention rates: Our compassionate, welcoming approach has helped us earn a higher-than-average provider retention rate of 88%.
• Comprehensive benefits: We prioritize your overall well-being and financial security. Enjoy a full suite of competitive benefits, including medical, dental, fertility, retirement, wellness, profit sharing and more.

Position overview

The Intensive Outpatient Program (IOP) Technician is responsible for delivering comprehensive high-quality evidenced based care to clients requiring structured mental health treatment in an outpatient setting under direct supervision of a credentialed clinical license provider.

Responsibilities

• Conduct thorough clinical assessments to identify mental health and substance abuse issues in clients under direct supervision of a credentialed clinical licensed provider.
• Complete thorough behavioral health intake and triage assessments under direct supervision of a credentialed clinical licensed provider.
• Provide crisis prevention assessment and interventions to include administration of extended C-SSRs, crisis response plan, review coping skills.
• Coordinate or assist with acute or residential admission under direct supervision of a credentialed clinical licensed provider.
• Facilitate group therapy sessions with a focus on promoting recovery and addressing clients’ unique needs under direct supervision of a credentialed clinical licensed provider.
• Collaborate with a multidisciplinary team, including psychiatrists, social workers, and case managers, to ensure coordinated and holistic care under the direct supervision of a credentialed clinical provider.
• Monitor and document patient progress, adjusting treatment interventions as necessary to achieve optimal outcomes under direct supervision of credentialed clinical provider.
• Maintain accurate and timely documentation of clients’ interactions, treatment plans, and progress notes in compliance with Family Care Center standards under direct supervision of a credentialed clinical provider.
• Participate in case conferences and team meetings to enhance communication and coordination of care.
• Stay abreast of the latest developments in mental health, incorporating evidence-based practices into daily interventions.
• Support clinic in various administrative duties: front desk, scheduling patients, telehealth tasks and tracking and reviewing of clinical data and productivity.

Minimum qualifications

• Bachelor’s degree in related field required.
• One year of experience in mental health required.
• Experience working in an IOP setting is preferred.

Pay

• Bachelor’s degree in related field: $20.00 – $26.00 per hour based on years of relevant experience.
• Master’s degree in related field: $27.00 – $30.00 per hour based on years of relevant experience.

Location: West Knoxville Clinic – 1400 Dowell Spring Blvd, Ste. 330, Knoxville, TN 37909