Intelligent Virtual Agent Software Engineer

About the role

The Intelligent Virtual Agent (IVA) Software Engineer will design, develop, and maintain cloud-native web applications using JavaScript/TypeScript, React, Next.js, and NestJS. The successful candidate will integrate software solutions with relational databases, support production environments on AWS, and drive data quality.

Responsibilities

• Design, develop, test, and deploy cloud-native web applications using React, Next.js (frontend), and NestJS (backend), following a modular, service-oriented architecture.
• Implement AWS-native infrastructure patterns including Lambda functions, API Gateway, S3, and ECS/Fargate in lieu of traditional IIS/server-based hosting.
• Write clean, maintainable, and efficient TypeScript/JavaScript code, adhering to NIST security requirements.
• Integrate NestJS applications with relational databases (Oracle and/or PostgreSQL/Aurora).
• Develop and maintain database objects including stored procedures, functions, and schema migrations using ORM tooling (e.g., TypeORM or Prisma).
• Utilize database tools such as DBeaver, pgAdmin, or SQL Developer for development and troubleshooting.
• Drive data quality initiatives and provide production support for database-related issues.
• Participate in automated deployment processes using AWS-native tooling (CodePipeline, CodeBuild, CloudFormation/CDK) or equivalent IaC frameworks.
• Collaborate with team members to create and maintain deployment automation scripts and documentation.
• Use CI/CD tools such as GitLab, Jenkins, and Nexus to manage code repositories, build pipelines, and artifact storage.
• Contribute to continuous integration and delivery processes to ensure rapid and reliable software releases.
• Integrate web applications with multi-factor authentication (MFA) products such as OKTA and CyberArk.
• Ensure compliance with security standards and best practices throughout the software development lifecycle.
• Support Work in an agile scrum environment, actively participating in sprint planning, daily stand-ups, and retrospectives.
• Collaborate with cross-functional teams, including testers, to swarm stories and resolve issues quickly.
• Assist in the creation and maintenance of technical documentation.
• Provide ongoing support to the testing teams, including troubleshooting, clarifying requirements, and resolving defects to ensure high-quality software delivery.
• Utilize Jira Service Management for issue tracking, service requests, and project management.

Qualifications

• Bachelor's and 5+ years or more experience; Masters and 3+ years; may accept additional experience in lieu of degree.
• Hands-on experience in the following areas:
• Software Development
• Design, develop, test, and deploy cloud-native web applications using React, Next.js (frontend), and NestJS (backend).
• Implementing AWS-native infrastructure patterns.
• Database Integration and Management
• Integrate NestJS applications with relational databases (Oracle and/or PostgreSQL/Aurora).
• Experience with tools such as DBeaver, pgAdmin, or SQL Developer.
• Deployment and Automation
• AWS-native tooling (CodePipeline, CodeBuild, CloudFormation/CDK) or equivalent IaC frameworks.
• DevOps and CI/CD
• GitLab, Jenkins, and Nexus.
• Security and Integration
• OKTA and CyberArk.
• Agile Collaboration and Testing
• Support Work in an agile scrum environment, actively participating in sprint planning, daily stand-ups, and retrospectives.
• Service Management
• Jira Service Management.

Pay

The target salary range is $120,001 - $160,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.