Intelligence Analyst, Operational Intelligence
About the role
Crisis24 is a global, AI-enhanced provider of travel risk management, mass communications, critical event management, crisis-security consulting, personal protection solutions and global medical concierge capabilities. This position is located in Annapolis, MD.
Operational Intelligence Analyst (OI)
Guide shift operations based on operational priorities, ensuring analytical quality.
Lead coordination during major incidents, addressing bespoke client intelligence requirements.
Ensure accurate, timely, and actionable intelligence supports Crisis24’s global operations.
Support and mentor analysts, encouraging consistent quality and professional growth across shifts.
Translate GOC-developed advice into intelligence products for clients at scale.
Facilitate delivery of actionable intelligence directly to clients, coordinating global monitoring and alerting, and curating customized responses to complex Requests for Information (RFIs).
Crisis Management and Escalation
Coordinate intelligence and communication flow during crises or major incidents.
Deliver timely, verified updates and intelligence briefings to operations, leadership, and client-facing teams.
Contribute to refining escalation procedures, readiness planning, and post-incident reviews.
Client Requests and Reporting
Manage client Requests for Information (RFIs), ensuring accuracy, clarity, customer centricity, and timeliness.
Triage incoming RFIs in coordination with Security/Medical Ops to prioritize tasks based on urgency, scope, and strategic value.
Coordinate with subject-matter experts and operations teams to deliver high-quality intelligence products.
Identify opportunities to enhance client value through proactive, intelligence-led solutions.
Quality Assurance and Continuous Improvement
Review and approve intelligence outputs for accuracy, consistency, and tone.
Identify and address workflow gaps, process inefficiencies, and tool improvement opportunities.
Support ongoing refinement of Standard Operating Procedures (SOPs), analytical frameworks, and escalation protocols.
Participate in training and feedback sessions to enhance overall team readiness and cohesion.
Required Knowledge, Skills, and Experience
Bachelor’s degree required in a relevant field (Political Science, International Relations, Intelligence, Economics); Master’s degree preferred.
5+ years’ experience in a related field (Intelligence Analysis, Enterprise Risk Management, Global Security).
Excellent general knowledge of global and regional political, security, and travel dynamics.
Familiarity with the information requirements and capabilities of a security operation center.
Proven ability to successfully network, including with colleagues, clients, external providers, and on-the-ground sources.
Excellent analytical skills.
Excellent written and oral communications skills.
Ability to lead or contribute effectively as part of a global, multi-shift team.
Excellent interpersonal and problem-solving skills, including ability to operate effectively in a multicultural environment, demonstrating openness, active listening, and adaptability.
Excellent time management and organizational skills, including flexibility and ability to quickly adapt to changing circumstances.
Preferred Experience
Experience living, studying, or traveling in a region of interest.
Experience working with analytical tools, AI tools, and/or GIS tools.
Experience conducting or supporting global security/medical operations.
Foreign language proficiency preferred.
Additional Information
Willingness to work rotating shifts, including weekends and holidays, within a 24/7 operation.
A recent short writing sample (up to 750 words) may be required as part of the application process.
Candidates may also be asked to complete a written or scenario-based assessment.
Compensation
The compensation for this role is structured within a salary range of $73,000 to $90,000, commensurate on relevant experience.
Information Security
Protect the data and systems of Crisis24 and its stakeholders by adhering to policies, reporting incidents and potential problems, completing regular training, and identifying opportunities for improvement.
Equal Opportunity Employer
Crisis24, A GardaWorld Company is dedicated to equal opportunity in employment. We are committed to a work environment that celebrates diversity. We do not discriminate against any individual based on race, color, sex, national origin, age, religion, marital or parental status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors protected by applicable laws.