Intelligence Analyst I

About the role

Crisis24 is a global provider of travel risk management, mass communications, critical event management, crisis-security consulting, personal protection solutions, and global medical concierge capabilities. We help prominent organizations, disruptive brands, and influential individuals operate confidently in an uncertain world.

This is not a cyber security or data analysis position. Your role will support the core functions of the client's 24/7/365 Global Security Operations Center (GSOC).

Responsibilities

• Monitor and respond to security threats across the client’s global operations from the GSOC located in Colorado Springs, Colorado.
• Assess alerts and incidents for client impact, assist in producing specific briefings or presentations, and manage emergency incidents using judgment and skills in accordance with best practices and client policies.
• Perform shiftwork (including nights, evenings, weekends, and holidays) to meet the 24/7/365 needs of the GSOC.
• Assist in managing the GSOC operations, including but not limited to:
• Identifying and addressing security threats and incidents.
• Producing timely and accurate reports and presentations.
• Collaborating with cross-functional teams to ensure effective incident response.

Requirements

• Bachelor’s degree required.
• 1 to 3 years of experience in intelligence gathering, analysis, alerting, threat assessment, incident response, or a related field required.
• Ability to take initiative and multitask under pressure.
• Effective problem-solving, time management, and analytical skills.
• Knowledge of world news and current events.
• Strong written and verbal communication skills, including accurate typing skills.
• Knowledge of Microsoft Office, especially Word, Excel, and PowerPoint.
• Knowledge of Google Earth and Maps or other Geographic Information System platforms.
• Strong customer-service skills, especially in person and over the phone; ability to communicate across varying professional levels.
• Familiarity with security tools, incident monitoring tools, and incident response procedures is preferred.
• Foreign travel and experience preferred.

Skills

• Ability to take initiative and multitask under pressure.
• Effective problem-solving, time management, and analytical skills.
• Knowledge of world news and current events.
• Strong written and verbal communication skills, including accurate typing skills.
• Knowledge of Microsoft Office, especially Word, Excel, and PowerPoint.
• Knowledge of Google Earth and Maps or other Geographic Information System platforms.
• Strong customer-service skills, especially in person and over the phone; ability to communicate across varying professional levels.
• Familiarity with security tools, incident monitoring tools, and incident response procedures is preferred.

Benefits

Work in a dynamic, supportive environment with opportunities for personal and professional growth. Crisis24 offers competitive compensation and benefits, including:

• Flexible hours and workdays to meet Crisis24's core 24/7 mission.
• Background check and writing and technology aptitude screenings as a condition of employment.
• EEO/AA Employer/Vets/Disability Information.

Pay

Compensation details are confidential and will be provided during the interview process.

Schedule

Shiftwork (including nights, evenings, weekends, and holidays) is required to meet the 24/7/365 needs of the GSOC.

Qualifications

Required to commute to the client’s site in Colorado Springs, Colorado, for shiftwork (including nights, evenings, weekends, and holidays).

Skills

• Ability to take initiative and multitask under pressure.
• Effective problem-solving, time management, and analytical skills.
• Knowledge of world news and current events.
• Strong written and verbal communication skills, including accurate typing skills.
• Knowledge of Microsoft Office, especially Word, Excel, and PowerPoint.
• Knowledge of Google Earth and Maps or other Geographic Information System platforms.
• Strong customer-service skills, especially in person and over the phone; ability to communicate across varying professional levels.
• Familiarity with security tools, incident monitoring tools, and incident response procedures is preferred.