Integration Technician (Onsite)

About the role

The Integration Technician will play a key role in the integration of sales orders to meet customer requirements. Daily duties include managing technical sales order build-outs. These orders would encompass servers, storage, networking, and rack build-outs to meet customer outcomes and ship dates.

Responsibilities

• Configure servers, storage subsystems, networking devices, and workstations.
• Integrate hardware and configure software applications to customer requirements.
• Perform racking, stacking, cabling, and documentation of rack build-outs.
• Manage customer sales orders to meet the required ship date.
• Update firmware, BIOS, and configurations to meet customer requirements.
• Install operating systems and hypervisors.
• Perform imaging and asset tagging of customer assets.
• Provide pre-sales and post-sales technical support.
• Communicate with sales teams about any impact on order status.
• Aid with customer questions regarding systems.
• Conduct technical research (online, telephone, or documentation).
• Troubleshoot system configuration conflicts.

Qualifications & Interests

• Minimum Associate degree (A. A.) or equivalent from a two-year College or technical school or equivalent combination of education and experience.
• A minimum of three years of related experience and/or training.
• Experience working in a Windows environment as well as Linux.
• Demonstrated competency in conducting technical research to support troubleshooting.
• Demonstrated ability to provide technical support to sales staff and customers is required.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of an organization.
• Must be professional both in appearance and demeanor. Excellent oral and written communication skills are required, as well as the ability to be flexible and adapt in a fast-paced, dynamic environment.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.

Benefits

Comprehensive medical, dental and vision plans for you and your dependents
401(k) Retirement Plan with Employer Match, 529 College Savings Plan, Health Savings Account, Life Insurance, and Long-Term Disability
Competitive Compensation
Training and development programs
Major offices stocked with snacks and beverages
Collaborative and cool culture
Work-life balance and generous paid time off