Integration Support Technician I

About the role

This position is primarily responsible for configuring endpoints, servers, workstations, and pre-staging network/system appliances in a rack or for configuration. Individuals should be prepared to go onsite to Red River Datacenter as requested. This position also plays a secondary role in managing customer assets while stored in the Red River warehouse to ensure the accuracy of inventory.

Responsibilities

• Ability to follow a defined standard operating procedure when imaging client workstations and dispatch hardware as requested by RRMS clients.
• Intermediate knowledge of configuring systems i.e.: computers, network storage, and servers.
• Ability to co-lead endpoint refresh projects, on occasion acting as the secondary point of contact with the ability to use numerous imaging concepts such as Intune, Autopilot, SCCM, MDT, JAMF, Apple Business Manager
• Ability to read drafts and understand technical instructions, engineering plans, technical designs, and other system integration-related documents
• Co-leads multiple pre-staging tasks such as: configuring servers, switches, routers, storage, and other technical devices.
• Assist with pre-staging tasks such as configuring servers, switches, routers, storage, and other technical devices.
• Assist with the configuration of multiple unified racks at once (rack/stack/configure/label/cable) from multiple OEMs.
• Ability to communicate and adhere to other members of the Integration Support team and other entities of Red River.

Requirements