Integration Specialist

About the role

This Integration Specialist position is a full-time, year-round position with benefits for someone who enjoys working with lighting systems and traveling to help install them. This is a hands-on, physical position that requires frequent travel to themed entertainment and music related job sites across the United States. Typical duties for an integration specialist include installing stage and architectural lighting controls and theatrical fixtures to support new build and renovation projects. Travel is a major part of this job, and day rates are provided for qualifying travel work. We are looking for someone with a strong technical background who enjoys working with their hands, solving problems, and joining a growing team. If you enjoy lighting, travel, and seeing projects come to life, this could be a great fit for you!

The Integration Specialist will assist in the installation and customer support of new theatrical and architectural lighting system projects and renovations. They will also support the Integration division with existing systems that require customer service and technical support. This role involves working closely with the Integration team, handling equipment installations, service calls, and providing technical training to clients.

Department: Integration | Type: Full Time | Location: Knoxville, Nashville

Responsibilities

• Understands, abides by, and instills the philosophy, policies, and procedures of Bandit Lites.
• Work alongside the Integration team and purchasing manager to manage Integration projects efficiently.
• Interface with electrical contractors and installers to ensure proper installation of packages designed or supplied by Bandit Lites.
• Provide on-site technical services for Integration projects, including terminations, rack wiring, equipment mounting, system startup, certification, and comprehensive customer training.
• Read and interpret Bandit Integration & architectural engineering drawings to ensure precise installation and implementation.
• Assist in maintaining customer satisfaction through timely and professional responses to customer questions, concerns, and service requests.
• Coordinate and facilitate service calls and equipment repairs with customers and vendors to ensure systems are functioning optimally.
• Help generate and maintain accurate system and design proposals, drawings, specifications, and quotes for new & existing projects.
• Assist in preparing sales orders, pulling and preparing inventory for shipment, and managing inventory execution for stock shipments.
• Contribute to design, technical, and research and development projects as assigned by the team or management.
• Organize, generate, and maintain appropriate files and documentation for ongoing and completed projects.

Requirements

• ETC Field Service Technician Certification (Preferred).
• Strong understanding of the theory and practical application of lighting controls, with hands-on experience in integration.
• In-depth knowledge and experience with high-end lighting control systems, including ETC, MA, AVOLITES, CHAUVET, ELATION, AYRTON, VL, MARTIN, CHAIN MOTORS & CONTROL, and POWER & DATA DISTRIBUTION systems.
• Extensive experience with a wide variety of theatrical and concert lighting equipment, including those listed above.
• Practical experience in working environments such as churches, theaters, entertainment complexes, or similar venues.
• Reliability, flexibility, and dependability are essential for success in this role.
• Ability to work comfortably at heights, on ladders, lifts, and stage grids.
• Willingness to travel as required by project needs.
• Ability to lift up to 50 pounds comfortably and stand/walk for extended periods.

Skills

• Strong attention to detail and problem-solving skills
• Possess strong work ethic; both reliable and punctual
• Ability to work independently and prioritize tasks effectively
• Excellent communication skills, both verbal and written
• Flexibility to adjust to changing priorities and emergencies
• Excellent time management skills and the ability to multi-task
• Physical stamina and ability to perform role requirements