Integration Engineer

Primary Responsibilities

Serving the HEITS management team, the selected individual will provide services for the design of new sites, IT renovations, cabling, server room space, desktop PC deployments, printers, faxes, phones; copiers; data storage, shared drives, and general-purpose applications on HSDN and C-LAN.

Travel to sites nationwide, installing and troubleshooting hardware/software (routers, switches, workstations, printers, UPS units and more).

Program and configure various devices such as; Cisco and Juniper routers & switches, Dell workstations (thick and thin client workstations), and other pieces of equipment to be deployed at sites.

Conduct site surveys, if necessary, and document them in each Site Deployment Package.

Draft clear and detailed documentation describing facility and network installation plan (including room diagrams, floor plans, physical security information, facility power information, network information and other site related data).

Execute the execution activities in Site Deployment Packages upon Government approval.

Ensure that work on all approved MAC and new site requests comply with the DHS network and enterprise architecture, DHS policy and guidance documents, and with all security requirements.

When appropriate, decommission system equipment for DHS sites that directly support the HEITS program.

Provide Tier 3 customer support on deployed equipment.

Basic Qualifications

• Active Top Secret government security clearance.
• Requires a BS and 4 years of prior relevant experience or a Masters with 2 years of prior relevant experience.
• Experience with desktop support, network support, network equipment, cabling and wiring.
• Experience in network management and local area network design and implementation.
• Knowledge in handling classified materials and information.
• Ability to work in a dynamic and demanding work environment.
• Ability to brief staff members to contribute solutions to decisions.
• Ability to work cooperatively as a team member and provide recommendations to DHS building effective customer relationships.
• Ability to work independently with minimal or no oversight.
• Strong written and verbal communications skills.
• Strong customer relationship management skills.

Preferred Qualifications

• Top Secret Clearance with SCI eligibility.
• Prior DHS experience.