Integration Analyst

About the role

This role is responsible for designing and implementing data connections between external systems (such as customer ERP, TMS, or other systems) and BlueGrace's system(s). The Integration Analyst works closely with the customer's IT team and other implementation/business stakeholders to identify integration requirements while understanding system capabilities and architecture limitations. The role may extend to preparing design documentation, process maps, and development work items.

You should be able to work within a team environment and communicate effectively to relay messages and propose new ideas for efficiency. Be attentive to understand ambiguous processes and simplify what is truly needed. Work within short, mutually defined timelines. Be comfortable with ever-changing requirements — processes may change throughout the integration implementation; you'll need to embrace the chaos, adapt, and productively speak to changes as they occur. Enjoy working through complex issues without extensive recognition when solving a challenging problem. Be happy, humble, and have fun.

This position requires candidates to be currently authorized to work in the United States without the need for sponsorship. We are unable to consider candidates on temporary work authorization (including OPT) or those residing outside of the U.S. We are not partnering with external staffing agencies for this role.

Responsibilities

• Review customer's current state business processes and identify mid-level trigger points and/or processes that move an order through the customer's life cycle (entry through close).
• Effectively and confidently speak with customer management teams through emails and meetings to communicate requirements, discuss technical features, and review API and/or EDI documentation with IT teams.
• Work collaboratively with the business team to determine the optimal process flow to accommodate requirements using a decent understanding of BlueGrace capabilities.
• Prepare design documentation such as Statement of Work (SOW), process flows, mapping documents, and DevOps work items.
• Complete end-to-end testing scenarios with the customer, including reviewing sample requests to identify and meticulously communicate discrepancies that would cause requests to fail.
• Manage Go-Live deployments/configurations and support requests immediately following.
• Troubleshoot ongoing issues as they arise throughout the integration lifecycle.
• Support ad-hoc projects related to ongoing customer development.

Requirements

• Excellent organizational and communication skills to simultaneously manage multiple implementations.
• Basic understanding of APIs and SFTP protocols, with the ability to read and follow JSON, XML, X12 (EDI), and CSV/XLS formats.
• Professional working experience with dev tools in a support role, such as Postman, Azure (tables, DevOps, queues, etc.), and SQL.
• Strong attention to detail for meeting specification requirements, testing, and troubleshooting problems.
• Strong analytics capabilities to manage varying levels of complexity with a process improvement mentality to provide excellent technical and implementation support.