Integrated Health Operations Manager - 1794

About the Organization

The mission of the Colorado Coalition for the Homeless is to work collaboratively toward the prevention of homelessness and the creation of lasting solutions for families, children, and individuals who are experiencing or at-risk of homelessness throughout Colorado. The Coalition advocates for and provides a continuum of housing and a variety of services to improve the health, well-being, and stability of those it serves.

We believe all people have the right to adequate housing and health care. We work to remove the barriers that restrict access to these rights. Society benefits when adequate housing and healthcare are available to everyone.

We create lasting solutions to homelessness by:

• Honoring the inherent dignity of those we serve, affirming their capabilities, and fostering their hope that a better life is possible;
• Building strong, caring, and trauma-informed communities through the integration of housing, health care, and supportive services;
• Advocating for social and racial equity, inclusion, and diversity and challenging the status quo in partnership with our workforce members and those we serve;
• Achieving excellence through continuous quality assurance, innovation, and professional development;
• Using resources judiciously and effectively.

About the Role

The Integrated Health Operations Manager oversees health satellite clinics and front desk operations, ensuring delivery of high-quality, client-centered care to vulnerable populations. This role provides leadership to diverse teams across multiple sites, supporting seamless patient access, efficient clinic operations, and compassionate service. The Manager collaborates with providers, senior leadership, and cross-departmental teams to strengthen integrated health services and client experience.

Responsibilities

• Provide leadership and supervision to Client Access Representatives, Enrollment Specialists, and Coordinators, fostering an inclusive culture and continuous improvement in performance and service delivery.
• Oversee operational efficiency by planning and facilitating team meetings, coordinating scheduling, referrals, and registration processes, and ensuring a seamless patient experience.
• Collaborate with Integrated Health managers to evaluate staffing patterns, maintain clinic flow, and resolve logistical and coverage issues across multiple sites.
• Manage systems operations including phone-tree scheduling, registration, and practice management software; implement quality assurance programs for call-in and scheduling processes.
• Work with Clinical Directors, Managers, and Revenue Cycle staff to align provider schedules with patient demand, maximize access, and improve reimbursement efficiencies.
• Engage directly with clients when needed, providing respectful and trauma-informed service; participate in Quality Improvement initiatives to address service gaps and improve outcomes.
• Ensure staff compliance with OSHA, HIPAA, and other safety and regulatory standards.
• Ensure timely and accurate use of all company systems as required while maintaining complete up-to-date records and any future upgrades as directed.
• Perform other job duties as assigned.

Requirements

• Associate or bachelor’s degree in business administration, healthcare management, or related field preferred.
• Minimum 2 years of management experience, preferably in healthcare or client services.
• Proven track record managing 10+ employees across multiple locations.
• Minimum 2 years of experience in health operations and/or practice management.
• HIPAA trained or proficient in HIPAA rules and regulations.
• Understanding of community health clinic operations.
• Valid Colorado driver’s license and eligibility for CCH auto insurance coverage required.
• Proficiency in practice management systems and medical office software.
• Skilled in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and general office equipment/telecommunications systems.
• Working knowledge of Excel and budget/accounting data helpful.
• Experience managing front desk operations, customer service teams, or enrollment specialists preferred.
• Experience with insurance enrollment preferred.
• Experience working with underserved or high-needs populations, particularly in healthcare or nonprofit settings preferred.

Skills

• Demonstrated leadership and supervisory skills; ability to motivate, mentor, and develop staff.
• Strong communication skills with ability to convey expectations and provide constructive feedback.
• Effective problem-solving and decision-making skills in fast-paced environments.
• Strong organizational and time management skills with ability to manage multiple priorities.
• Commitment to delivering excellent customer service with cultural humility and respect for diversity.
• Proficiency in practice management systems, medical office software, and EHR systems.
• High emotional intelligence, adaptability, and collaboration skills.

Department Overview

The Client Access Department supports patients in navigating and accessing healthcare through front desk, scheduling, registration, and enrollment functions. Teams work to connect individuals and families experiencing homelessness to vital healthcare and supportive services with dignity and respect.

Bilingual in English and Spanish preferred.

Physical Demands and Working Conditions

The physical demands and work environment described are representative of those that must be met or encountered to successfully perform the essential functions of the job. Reasonable accommodation may be provided to qualified individuals with disabilities.

• Seeing: Must be able to read computer screens and printed documents. (75% to 100% of work time)
• Hearing: Must be able to hear well enough to communicate with employees and others. (75% to 100% of work time)
• Standing/Walking: (50% to 74% of work time)
• Climbing/Stooping/Kneeling: (0% - 24% of work time)
• Lifting/Pulling/Pushing: Occasional lifting, pulling, and pushing (up to 25 pounds). (0% - 24% of work time)
• Fingering/Grasping/Feeling: Must be able to write, type, and use telephones. (75% to 100% of work time)
• Driving: Must have valid driver’s license and clean driving record; driving between clinic and satellite locations required. (25% to 49% of work time)

Work is primarily performed in climate-controlled office and clinic environments with frequent interpersonal interactions with clients who may present with complex medical, behavioral health, or social needs. Regular travel between CCH clinic locations and satellite sites is required.

Benefits

• Health Insurance - HMO or PPO options
• Dental plans and vision insurance
• Flexible spending accounts
• Supplemental life insurance
• Company-paid basic life and AD&D insurance coverage
• Employee Assistance Program
• 403(b) retirement savings matching
• Extensive paid time-off, including holidays, sick leave, and vacation
• Same- and opposite-sex domestic partner coverage

The effective date for benefits is the first of the month following your date of hire.