Intapp Applications Engineer

Key Responsibilities

• Serve as the IT owner and subject matter expert for the full Intapp suite, including Open, Conflicts, Walls, Terms, Integration Builder, and Workspaces.
• Administer day-to-day platform operations: configuration, user and role management, data integrity, system health monitoring, and performance capacity planning.
• Manage and execute platform upgrades, patches, and release cycles in alignment with Intapp's release schedule and firm change management processes.
• Maintain accurate and current architecture diagrams, runbooks, support documentation, and configuration baselines.
• Oversee integration health between Intapp and adjacent systems including Elite 3E, document management, HR, and Active Directory.
• Design, build, and maintain workflows, forms, datasets, and rules within Intapp Open, Conflicts, and Walls using native configuration tools.
• Develop and maintain integration pipelines using Intapp Integration Builder; manage API, web service, FTP, and database integration endpoints.
• Configure and manage Intapp Workspaces to support matter-centric collaboration and lifecycle management across practice groups.
• Develop, test, and deploy enhancements in partnership with business stakeholders, following the firm's SDLC, change management, and QA processes.
• Lead the planning and execution of the firm's migration from on-premise Intapp to the Intapp cloud platform, including scoping, dependency mapping, data migration, testing, and cutover.
• Evaluate and recommend new Intapp platform capabilities, AI features, and third-party integrations that address firm business needs.
• Build and maintain a multi-year Intapp platform roadmap aligned to firm IT and legal operations strategy.
• Maintain a strong working relationship with Intapp's customer success, product, and engineering teams to advocate for firm requirements and influence product direction.
• Partner directly with Conflicts, Intake, Risk Management, and Legal Operations leadership to analyze business processes and translate requirements into platform solutions.
• Deliver clear, audience-appropriate recommendations to IT and business leadership on platform improvements, risks, and investment priorities.
• Support training development and QA efforts for end users and support staff on supported applications.
• Collaborate with IT Security on data governance, access control, and compliance requirements within the Intapp environment.
• Follow firm ITSM practices including Incident Management, Problem Management, and Change Management using the firm's ticketing platform.

Qualifications

• Experience 7+ years of information technology experience, with 5+ years in enterprise application administration and engineering.
• 3+ years of hands-on administration and configuration experience with Intapp Conflicts, Walls, Terms, and/or Intapp Open in a law firm or professional services environment.
• Demonstrated experience with Intapp Integration Builder or comparable integration/middleware platforms (e.g., MuleSoft, Boomi, Power Automate).
• Experience administering Intapp Workspaces or similar matter/workspace management solutions is strongly preferred.
• 3+ years supporting cloud or SaaS enterprise platforms, including migrations from on-premise to cloud.
• Deep working knowledge of Intapp configuration tools including Forms, Workflows, Rules, Datasets, and Events.
• Proficiency with SQL Server, SQL query writing, and data reporting; familiarity with SSRS or comparable reporting tools.
• Familiarity with integration patterns including REST/SOAP APIs, web services, FTP, and database-to-database connections.
• Familiarity with Microsoft Azure, Azure Active Directory, and Microsoft 365 in the context of SaaS platform integrations.
• Understanding of information security principles, data governance, and access control as applied to enterprise legal applications.
• Experience with SDLC methodologies and project/release management tools (e.g., Confluence, JIRA, Azure DevOps).
• Awareness of AI and GenAI capabilities within legal technology platforms, including Intapp's AI feature set.
• Strong communication skills with the ability to translate technical concepts for non-technical stakeholders including attorneys and firm leadership.
• Highly organized with the ability to manage multiple concurrent projects and priorities in a fast-paced environment.
• Self-directed and capable of working independently while collaborating effectively with cross-functional IT and business teams.
• Critical thinking and structured problem-solving skills; comfortable with ambiguity and complex, multi-system dependencies.