Intake Specialist-Seneca-Oconee County

Department: CEOD Division – LIHEAP | Classification: Regular Full-Time | Location: Seneca, SC

About the role

Responsible for designating intake and screening of client traffic for appointments. Completes documents for assistance with all required data for files, logs, and other internal systems. Coordinates and schedules appointments for case management services. Performs other related CSBG and LIHEAP duties as assigned, and other general office assistance. Assists with front desk duties as designated.

Responsibilities

• Designate intake and screen client traffic for appointments
• Complete documents for assistance with all required data for files, logs, and internal systems
• Coordinate and schedule appointments for case management services
• Perform other related CSBG and LIHEAP duties as assigned
• Provide general office assistance and front desk support

Requirements

• High school diploma or equivalent (required)
• Additional formal training beyond high school (preferred)
• Experience working with the public (required)
• At least two years of experience in customer service or a related field (preferred)
• Excellent verbal communication skills and a pleasant telephone manner
• Excellent organizational and record-keeping skills with legible handwriting
• Proficiency with standard word processing, database, and spreadsheet programs
• Ability to adapt to custom software
• Self-starter who can work as part of a team and knows the service area
• Valid South Carolina driver’s license, acceptable driving record, and dependable transportation

Pay

$37,255.40 per year