Intake Specialist - Patient Registration

About the role

Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well-being of the communities we serve across North Carolina. This role is responsible for ensuring that patient access processing is performed in accordance with procedure and documented in a timely and accurate manner in ADT and other clinical information systems, meeting departmental/organizational outcome targets for process accuracy and timeliness. Position located in Smithfield, NC.

Responsibilities

• Ensures and verifies key ADT information (insurance verification, patient and guarantor demographics, etc.) is current and accurate to ensure patient safety, charging, coding, insurance processing, and billing accuracy.
• Schedules all new and follow-up patient appointments as required.
• Attempt to reschedule cancellations whenever possible.
• Communicates cancellations to provider as necessary.
• Completes and documents all governmental, regulatory, financial, and contractual forms in accordance to procedure.
• Ensures document is scanned/saved to correct location and is legible.
• Utilizes price estimation tool, when applicable, as part of the registration process to provide the most accurate estimate to patients.
• Meets departmental target for up front collections to include deposits, estimated amounts due, co-pays, and/or prior balances.
• Actively participates in departmental QA by utilizing system work queues, making a personal effort to reduce individual errors, and making corrections.
• Utilizes system work queues as a daily part of the registration process to minimize errors.

Requirements

• High school diploma or GED required; higher-level degree may satisfy this requirement.
• Two (2) years of customer service and/or clerical experience.

Pay

Salary range: $19.12 - $27.17 per hour (hiring range). Pay offers are determined by experience and internal equity.

Schedule

Full-time, 40 hours per week. Onsite work assignment with a rotating schedule.