Intake Specialist

Essential Responsibilities

• Provides excellent customer service by greeting and responding to guests in-person or via phone
• Conducts screenings for in-kind and financial needs; determining and discerning primary need and urgency of matter
• Provides program information and referrals and schedules appointments
• Identifies resources and next steps that are available to address needs
• Stays up-to-date with program requirements and trends throughout the service area
• Maintains records and statistical data; providing information for reports as requested

Qualifications

• Education/Experience: High school diploma or GED, or any equivalent combination of training and experience which provides the required knowledge, skills, and abilities
• Experience in a call center or front desk role (preferred)
• Experience working with low-income populations (preferred)
• One-year experience in social work or social service field (desired)

Skills, Knowledge & Abilities

• Learn and adhere to The Salvation Army Social Services Code of Ethics
• Understand and adhere to professional boundaries within and outside of the organization
• Maintain client confidentiality and obtain appropriate releases of information
• Demonstrate a continued effort to increase self-awareness and to better understand other cultures and issues of social justice, and promote racial understanding and reconciliation
• Willingness to learn new software as needed