Intake Screener

Responsibilities

• Independently manage inquiries, perform admission assessments, and provide information to individuals seeking services at Rogers Behavioral Health.
• Evaluate incoming inquiries to determine and explain the next step to accessing care.
• Complete admission assessments with potential patients and/or their representatives.
• Demonstrate understanding and explanation of admitting processes.
• Understand clinical criteria necessary for admission to Rogers’ programs.
• Describe levels of care within Rogers to potential patients and/or their representatives.
• Gather demographic and insurance information of potential patients and/or responsible representatives.
• Utilize and explain Rogers’ contracted payor listing.
• Complete all documentation steps for each inquiry and assessment.
• Enter all inquiries in the designated system and capture necessary information.
• Obtain and enter referral source information for each inquiry.
• Accurately enter clinical information into the admission assessment tool.
• Adhere to department standards related to performance measures.
• Ensure quality of calls meets department standards.
• Ensure productivity meets department standards.
• Connect potential patients and/or their representatives with outside resources when indicated.
• Collaborate with internal departments and external facilities/referents regarding access to care.
• Participate in on‑call, weekend, and holiday schedule as assigned.
• Complete other duties as assigned by Admissions leadership.
• Understand and apply policies and procedures in accordance with external regulatory agencies (Joint Commission, HIPAA, EMTALA, 42 CFR, etc.).
• Attend and participate in development opportunities to increase involvement and awareness of regulations.
• Promote department goals and the mission of Rogers Behavioral Health, complying with Rogers culture agreements and all hospital policies and procedures.

Requirements

• High School Diploma (required).
• Bachelor’s degree preferred (human services related field).
• Minimum of 2 years’ experience in a health‑care setting (strongly preferred).
• Customer service experience (required).
• Completion of required trainings under Rogers’ policies.
• Experience with electronic medical record software (preferred).
• Computer skills, including utilization of multiple platforms, Microsoft applications, and basic troubleshooting (required).
• Knowledge of medical terminology (preferred).

Benefits

• Health, dental, and vision insurance coverage for you and your family.
• 401(k) retirement plan.
• Employee share program.
• Life/disability insurance.
• Flexible spending accounts.
• Tuition reimbursement.
• Health and wellness program.
• Employee assistance program (EAP).

Benefits are provided through UnitedHealthcare, UMR, and HealthSCOPE.