Intake Sales Specialist
Alexander Shunnarah Trial Attorneys · Birmingham, AL · 1 mo ago
On-siteBusiness DevelopmentFull-time
About the role
The role is responsible for providing customer support through various channels including email, phone, and live chat.
Responsibilities
- Handle customer inquiries and issues in a timely and professional manner.
- Document all interactions and escalate complex issues to the appropriate team members.
- Provide training and guidance to new team members as needed.
Requirements
- Bachelor's degree in a related field or equivalent work experience.
- At least 1 year of customer service experience.
- Excellent communication skills, both written and verbal.
- Proficiency in Microsoft Office Suite.
Qualifications
- Experience with CRM systems is a plus.
- Strong problem-solving and analytical skills.
- Ability to work independently and manage multiple tasks simultaneously.
Skills
- Customer service skills.
- Technical skills (e.g., troubleshooting).
- Adaptability to changing priorities.
Benefits
- Flexible schedule options.
- Competitive compensation package.
- Professional development opportunities.
Pay
$25 - $30 per hour based on experience.
Schedule
Part-time position available, flexible hours to be determined.