Intake Representative I

Job Responsibilities

• Answer incoming telephone calls and maintain key metrics including (but not limited to): maintaining an abandon rate of 80%, and maximum auxiliary time of 30 minutes per day.
• Enter new claims into system and send out relevant correspondence internally to the appropriate adjuster and, if necessary, externally to the policyholder.
• Able to provide acceptable phone coverage.
• Continuously ask questions to develop additional skills and demonstrate a desire to advance to the next level in the claims department.
• May be called upon to perform additional duties as needed and as assigned by supervisor.

Qualifications

• At least 6 months of experience in a customer service/customer support environment.
• Excellent PC skills.
• Preferred: Undergraduate degree.
• Experience in claims or a call center.