DirectJobHub
Jobs · Healthcare · Illinois

Intake Representative

Midwest Orthopaedic Consultants · Orland Park, IL · 1 wk ago
On-siteHealthcare$18–$21/hrFull-time

About the role

The Intake Representative plays a crucial role in our team at Midwest Orthopaedic Consultants, assisting patients with scheduling and coordinating their appointments. This position requires strong customer service skills, excellent communication, and the ability to handle high-volume phone calls.

Responsibilities

  • Book appointments, coordinate and re-schedule patients and confirms appointments using computerized system.
  • Answering high volume phone queue. Screens calls, takes messages and directs to appropriate triage.
  • Blocks schedules for surgeries, vacations, PTO, etc.
  • Prepares the daily schedule of physicians' office, OR and on-call coverage.
  • Checks reports for cancellations daily and removes from schedule.
  • Records details of inquiries, comments and complaints.
  • Opens and closes switchboard according to established procedure.
  • Follows all HIPAA regulations as instructed.
  • Communicates and coordinates with internal departments.
  • Performs customer service email correspondence (must have proper grammar to compose emails to clients).
  • Performs additional related duties assigned as needed for the practice.

Requirements

  • High school diploma.
  • Prefered Microsoft Office experience with knowledge of Excel, Word & Outlook.
  • Scheduling experience preferred.
  • Healthcare industry knowledge helpful.

Qualifications

  • Strong customer service support skills.
  • Excellent interpersonal, teamwork and communication skills verbal & written.
  • Good listening skills, good grammar and good reading comprehension.
  • Punctual, reliable, hardworking, well organized, professional and detail orientated.
  • Able to problem solve and make decisions quickly under pressure.
  • Knowledge of administrative procedures.
  • Able to persuade, influence and negotiate effectively at all levels within and outside the organization.
  • Knowledge of Medical Terminology.
  • Knowledge of phone systems and All scripts patient Management system.

Skills

  • Basic office equipment such as telephone, fax, and computer.

Benefits

We offer competitive compensation starting at $18.00 - $21.00 per hour, along with a comprehensive benefits package including 401k, health, dental, vision, and other perks. Additionally, we subsidize membership fees for Lifetime Fitness for our employees.

Pay

$18.00 - $21.00 per hour

Schedule

Flexible schedule to accommodate your needs.

Benefits

Comprehensive benefits package including 401k, health, dental, vision, and other perks. Subsidizes membership fees for Lifetime Fitness.

Working Conditions/Physical Demands

  • Sitting, and talking for long periods of time while operating a telephone.
  • Occasionally lifting and/or moving up to 25 pounds.
  • Specific vision abilities required by this job include close, distance, color, and peripheral vision, and the ability to adjust focus.
  • The noise level in the work environment is usually moderate such as found in a normal business office with computers.

Equal Opportunity Employer

Midwest Orthopaedic Consultants is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, Veteran status, disability or national origin.

Similar jobs