Intake & Recruitment Specialist

KEY ESSENTIAL FUNCTIONS

• Create and develop comprehensive, engaging, and targeted hard copy and digital materials to reach, engage, and recruit eligible refugees.
• Develop and attend job fairs, program orientations, and community outreach activities for the recruitment of the eligible refugee populations.
• Develop and maintain partnerships with community organizations and service providers for cross-referral opportunities and support services.
• Congduct comprehensive intake interviews to assess clients' needs, goals, and eligibility for program services.
• Screens client documents and determine eligibility for program services.
• Provide clear explanations of program services and complete the intake process for clients interested in a workforce development program.
• Schedule comprehensive assessment appointments with Case Managers.
• Accurately document client information and maintain comprehensive client records.
• Made appropriate referrals to internal and external resources based on clients' needs.
• Serve as an advocate for clients, ensuring they have access to necessary services and resources.
• Enter documentation into the assigned databases and provide data for program reports.
• Work together with other EBOF Intake and Recruitment staff to coordinate services in an effective and efficient manner in keeping with program and government guidelines.

REQUIREMENTS

• Educational Requirement: Associates Degree in Marketing, Social Work, Human Services, or a related field is preferred. A commensurate combination of education and experience will be considered.
• Outreach/Recruitment Experience: At least one year of experience in conducting outreach and recruitment for human service and/or workforce development programs within a multicultural or refugee resettlement setting.
• Intake Experience: At least 6 months of demonstrated experience providing intake services for human service and/or workforce development programs within a multicultural or refugee resettlement setting.
• Cultural Competency: Experience working with diverse populations, including refugees and immigrants, and an understanding of the cultural, social, and economic challenges they face.
• Knowledge of Immigration Laws: Familiarity with immigration laws, refugee rights, and the resettlement process.
• Language Skills: Fluency in English and proficiency in one or more languages spoken by the refugee population in New York City (e.g., Arabic, Spanish, French, etc) is preferred.
• Community Resources: Demonstrated knowledge and experience with local community resources, services, and organizations that support refugees, such as housing, healthcare, education, and employment assistance.
• Advocacy Skills: Experience advocating for clients' rights and needs, including navigating complex systems and securing necessary services.
• Emotional Support: Ability to provide emotional support and crisis intervention when needed using an empowerment-based, family development approach.
• Data Management: Demonstrated experience with maintaining accurate hard copy and digital client records and regularly reporting on clients' progress.
• Communication Skills: Excellent written, verbal, and presentation skills and strong computer skills within a Windows/Office 365 based work environment.