Intake Receptionist/Food Pantry Coordinator

Essential Responsibilities

• Greet and assist clients in person, by phone, and through agency referrals; provide direction to appropriate services.
• Facilitate and process client intake documentation in accordance with program requirements.
• Distribute food, personal care, and baby items during designated pantry hours.
• Ensure accommodation is made for clients with special needs.
• Maintain strict client confidentiality in compliance with agency policies and applicable regulations.

Data Management & Documentation

• Accurately enter client data into WellSky and other required systems.
• Complete releases of information, case notes, service transactions, and required documentation.
• Maintain organized, secure client files and complete month-end file closures.
• Prepare and submit monthly statistics and required reports in a timely manner.
• Issue donation receipts and track food and in-kind donations.

Pantry Coordination

• Maintain inventory of food and personal needs items; submit weekly orders to Greater Lansing Food Bank and communicate updates as needed.
• Cookpan operations and referrals with partnering agencies and food bank representatives.
• Collect and submit invoices to the Business Manager.
• Maintain USDA documentation and required records for compliance.
• Train and schedule pantry volunteers and provide oversight during operations.

Administrative & Operational Support

• Process volunteer applications and coordinate scheduling for pantry and community kitchen programs.
• Implement policies and procedures established by Program Administrators.
• Participate in staff meetings and in-service trainings.
• Maintain a professional appearance and orderly work environment.
• Perform other duties as assigned.