Intake Receptionist

About the role

The Receptionist provides general reception and clerical support services for the facility in a timely, accurate, and efficient manner, adhering to Joint Commission, Federal and State Regulations, Oceans' mission, policies and procedures, and Performance Improvement standards.

Responsibilities

• Answer switchboard and assist in other clerical tasks as needed by administrative personnel.
• Answer phones with appropriate etiquette and operate switchboard with timeliness.
• Display a willingness to help others and self-direction by seeking solutions to problems.
• Demonstrate commitment to customers and the organization.
• Handle stress constructively, take direction well, accept constructive criticism, and respond accordingly.
• Use appropriate customer etiquette.
• Perform other duties and projects as assigned.

Requirements

• High school graduate or equivalent preferred.
• 1 year of experience working as a general receptionist.
• Experience with computers required.
• Must be able to read, write, and follow verbal and written instructions.
• Must work well with diverse populations.
• Must utilize age, disability, and cultural-specific knowledge to communicate effectively with specialized populations.
• Must be in good physical and mental health, demonstrating a warm, empathetic attitude and respect for the dignity, worth, and potential of clients.
• Must hold a high sense of personal integrity.
• Must be able to work under close supervision.
• Must successfully complete CPR certification and an Oceans-approved behavioral health de-escalation program.

Work Environment

• Subject to many interruptions and pressure due to multiple calls and inquiries.
• Can be high-paced and stressful; must be able to cope mentally and physically with the atmosphere.
• Work requires spending approximately 90% or more of the time inside a building that offers protection from weather conditions but not necessarily from temperature changes.