Intake Patient Liaison (Home Health)

About the role

This a full time, in-person position based out of our Brooklyn, NY office.

Key Responsibilities

• Review and respond to incoming patient referrals, ensuring timely processing and appropriate prioritization.
• Verify patient eligibility, including insurance benefits and authorization requirements.
• Coordinate and hand off qualified cases to the Intake team for onboarding and scheduling.
• Maintain ongoing communication with LHCSAs and referral sources, providing timely status updates on patient cases.
• Track referral progress to ensure cases are opened efficiently and transitioned to Clinical Operations without delays.
• Collaborate closely with Intake and Clinical Operations teams to ensure continuity of care and accurate information flow.
• Identify and escalate issues or delays in the intake process to appropriate stakeholders.
• Maintain accurate and up-to-date documentation in internal systems.

Skills and Abilities

• Exceptional customer service and professional demeanor.
• Excellent communication skills including active listening.
• Ability to act with integrity, professionalism and confidentiality.
• Proficient with Microsoft Office Suite and other related software.
• Solid problem-solving skills.
• Excellent interpersonal and conflict resolution skills.
• Excellent organizational skills and attention to detail.
• Able to prioritize tasks; excellent time management skills.
• Able to multitask efficiently and effectively.

Qualifications

• 2+ years of experience in home care, healthcare intake, care coordination, or a related field.
• Strong understanding of insurance verification, eligibility, and authorization processes preferred.
• Experience working with LHCSAs or similar referral networks is a plus.
• Excellent organizational and multitasking skills with strong attention to detail.
• Effective communication skills with the ability to collaborate across departments.
• Skilled in interpersonal relationships.
• Verbal and written communication skills.
• Proficiency in EMR systems and Microsoft Office or Google Workspace.
• Demonstrates professional behavior, attitude and flexibility.
• Preferred Skills: Experience in home care, Ability to manage high referral volume in a fast-paced environment, Strong problem-solving skills and ability to navigate complex case scenarios, Customer-service mindset with a focus on patient and partner experience.

Working Conditions

• Able to read 12 point or larger type.
• Must be able to hear adequately with no more than an amplifier on the phone and to speak in a manner understood by most persons.
• Able to lift, bend or stoop in order to carry out above duties.

Pay

$23.00-$25.00/hrly

Schedule

Full-time