Intake Paralegal Specialist - Cleveland, OH

About the role

This is a fast-paced team environment committed to delivering excellent work and enjoying what we do. The position entails answering incoming calls and interacting with potential new clients over the phone and in person in a caring manner. Responsibilities include responding to calls efficiently and accurately, addressing concerns, notifying paralegals and investigators, providing excellent customer service, and performing other administrative duties.

Schedule

Sunday to Thursday, 1:00 PM to 10:00 PM (Eastern Time).

Requirements

• Bilingual in English and Spanish
• 1-3+ years working in a law firm
• 1+ years as an Intake Paralegal (Personal Injury Law highly preferred)
• Willingness and ability to interact with clients, adjusters, and other lawyers/paralegals over the phone and in person
• Proficient in computer and administrative skills
• Strong organization and attention to detail

Benefits

• Competitive hourly/salary pay based on experience level
• Excellent bonus structure
• Eligible for partial Work From Home (WFH) flexibility following initial training and onboarding period
• 100% employer-covered health insurance (free medical insurance)
• Free life insurance coverage
• Dental and vision coverage
• FSA/HSA options
• Paid time off (PTO)
• 401(k) retirement plan