Intake Paralegal

Job Responsibilities and Duties

• Answer incoming requests, via telephone or chat, received during intake hours and do so in courteous, efficient manner.
• Conduct screening of all applicants, while collaborating with a supervising attorney via chat, to determine eligibility in accordance with regulations and organizational priorities.
• Determine if there is a legal aspect to applicant's problem and concisely describe the issue in client management system.
• Input gathered data into client management system with accuracy, opening client files or rejecting requests for services as required by eligibility guidelines.
• Provide knowledgeable, targeted referrals to applicants who do not qualify.
• Actively participate in peer reviews, making corrections as needed and providing meaningful feedback.
• Maintain knowledge of federal regulations, grant requirements and organizational policies that inform eligibility guidelines.
• Engage in active team building and create a positive work environment.
• Attend ULS all staff trainings and team meetings that promote discussion about administrative issues, legal skills, and professional development.
• Perform other duties as required.

Skills and Abilities

• Demonstrated commitment to working with low-income community and promoting access to civil legal justice.
• Strong typing and computer skills, including MS Word, Outlook, Teams and Legal Server, along with ability to navigate the internet.
• Ability to multi-task with attention to detail.
• Excellent oral communication skills.
• Excellent organizational skills and ability to prioritize.
• Ability to identify legal issues.
• Capable of using de-escalation skills when interacting with difficult applicants.
• Ability to work independently and in collaboration with others.
• Understand and adhere to strict client confidentiality rules.
• Spanish fluency strongly preferred but not required.

Education / Experience

• High School diploma or GED.
• Minimum of two years legal office or call center experience.
• Schooled beyond the minimum requirement can be substituted of experience.

Job Factors/Physical Requirements

• Must be or plan to be physically located in Utah.
• This position follows a remote model, but requires occasional office travel for trainings and meetings.
• Requires prolonged periods of sitting and computer work.

Pay

Hourly Rate: $18-$20 depending on experience.

Schedule

Monday through Friday, 9:00 AM - 2:00 PM

FLSA Status

This is a 30 hours per week (full-time), non-exempt position.