Intake Manager - Not for Profit Dialysis Organization

About the role

We are seeking a licensed, experienced social worker to lead our Intake Department as a Dialysis Intake Manager. This role is ideal for a professional who combines strong clinical assessment skills with leadership experience and a deep understanding of care coordination.

Responsibilities

• Lead and manage daily intake operations across clinics, ensuring timely and efficient patient admissions
• Conduct or oversee psychosocial and care needs assessments for incoming patients
• Guide patients and families through the intake process, addressing barriers such as insurance, transportation, and social support
• Collaborate closely with physicians, nurses, social workers, and administrative teams to coordinate care plans
• Ensure compliance with CMS, state regulations, and organizational standards
• Supervise, coach, and develop intake team members, fostering a compassionate and accountable culture
• Track intake metrics, referral trends, and conversion rates to improve processes and patient access
• Partner with hospital discharge planners and community providers to strengthen referral relationships

Requirements

• Licensed Social Worker (LCSW or LMSW preferred)
• Bachelor's degree required, Master of Social Work (MSW) strongly preferred
• 5+ years of healthcare experience, with emphasis in social work, case management, or care coordination
• Leadership or supervisory experience required
• Dialysis or chronic disease management experience highly preferred
• Strong knowledge of insurance, discharge planning, and patient resource coordination
• Excellent interpersonal skills with the ability to support patients and families
• Experience working with diverse populations and complex social needs
• Proficiency in EHR systems and healthcare operations

Qualifications

CFKC is an equal opportunity employer.