Intake Manager- Admissions (Full-Time 1.0/Days)

Hospice & Community Care provides quality care to thousands of patients and families every year so they can live better at end of life. We are able to support hundreds of individuals in our community each day because of our incredible staff. Whether in a clinical role or supporting the organization behind the scenes, your career at Hospice & Community Care makes a meaningful difference to patients and families.

Responsibilities

• Organize, supervise, coach, educate, and motivate Intake Representatives.
• Assure completion of all intake processes with a focus on accuracy, urgency, and exceptional customer service.
• Manage smooth coordination of receiving, triaging, and scheduling referrals, gathering and entering all admission information possible before assessment.
• Provide strong leadership to the intake team and attention to detail in overseeing the daily intake process, ensuring accurate and efficient intake of new hospice referrals.
• Develop and implement an intake screening process to ensure deployment of the correct staff to the correct visits based on complexity and level of urgency.
• Ensure referral sources receive thorough communication before, during, and after the admission process.
• Identify opportunities for process and quality improvement and participate in developing and implementing action plans.
• Review and complete follow-up for service concerns to evaluate opportunities to improve.
• Work with the Director of Business Development and team to effectively address challenges associated with referral sources.

Schedule

Full-Time (1.0 or 80 hours per biweekly pay period). Days: 8 am – 5 pm or 7 am – 4 pm.

Benefits

• Health Insurance
• Dental and Vision Insurance
• Short and Long Term Disability – Employer Paid
• Life Insurance / Accidental Death & Dismemberment (AD&D) – Employer Paid
• Flexible Spending Account (FSA)
• 401(k) and Roth 401(k) retirement plan with company match
• Paid Holidays
• Paid Time Off (PTO)
• Shift Differentials
• Employee Assistance Program (EAP)
• Tuition Reimbursement Program
• Free Flu Shots
• Mileage reimbursement
• Educational Opportunities
• AAA Membership – Employer Paid
• Chair Massages – Employer Paid
• Fresh Fruit during the summer
• Semi-Annual “All Staff” meetings
• Fun, employer-sponsored activities and recognition events

Note: Some benefits require a minimum of 64 hours per two-week pay period; others require a minimum of 40 hours per two-week pay period.