Intake Coordinator - Westchester/Sharonville, OH

About the role

We are Local Infusion. Local Infusion is the fastest growing infusion provider in the United States, with a mission to transform the specialty infusion industry, because patients deserve better. By providing both exceptional, patient-centered care and the proprietary, AI-driven technology powering it, Local Infusion accelerates access, simplifies workflows, and improves outcomes for everyone in the infusion journey — from patients and clinicians to health plans, health systems, employers, and pharma. Clinicians can spend less time on paperwork and more time with patients, bringing comfort, connection, and community back to healthcare. With Local Infusion, every patient and every care team is fully supported, every step of the way. The Role We’re looking for an Insurance & Intake Coordinator -- an "Infusion Guide" -- who is passionate about raising the bar in infusion therapy care. The Infusion Guide will contribute to the company’s growth through detailed referral and intake coordination along with excellent customer and physician customer service. The Infusion Guide will make sure our patients receive the highest level of care possible in infusion therapy.

Responsibilities

• Handle all aspects of the infusion referral process; obtaining authorizations, financial counseling, benefit investigation
• Liaison with referring providers to obtain documentation necessary for treatment, and communicate status of their patients
• Communicate referral process and status to patients in a customer-centric way
• Openly communicate with referring/prescribing providers
• Assist in maintaining medical inventory and office supplies
• Dedicated 6 week training plan to help you succeed in your role

Requirements

• Prior experience reading medical charts and working on insurance pre-authorizations
• Passion for patient care and delivering exceptional patient experiences
• Health care experience required
• Prior experience in infusion is preferred
• Insurance prior authorization experience
• Medical terminology experience
• Overall medical insurance experience
• Documentation of a negative TB test (within the last two years)
• Current BLS certification
• Hepatitis B and influenza vaccination records requested as part of onboarding

Skills

• Ability to quickly grasp new applications
• Experience and strong familiarity utilizing Electronic Health Records (EHR) systems

Benefits

• Medical, dental, and vision insurance through our employer plan
• Short and long-term disability coverage
• 401(k) — as an early-stage