Intake Coordinator - Student Accessibility Services

About the role

Student Accessibility Services (SAS) at Iowa State University is seeking an Intake Coordinator to serve as a central point of contact, supporting the intake and coordination of communications from students, families, faculty, staff, and campus partners. This role works closely with SAS staff to ensure timely processing of student requests, accurate information sharing, and effective coordination of services. The position requires strong customer service skills, excellent organizational abilities, sound judgment, and the ability to manage sensitive and confidential information.

Student Accessibility Services reviews medical documentation to determine eligibility for academic, housing, facilities, assistance animals, and dining accommodations. This is a one-year, fixed-term position with the opportunity for renewal.

Responsibilities

• Conduct intake meetings with students and families to explain accommodation processes, eligibility requirements, and available services.
• Review accommodation requests, medical documentation, and student records to support accommodation determinations.
• Coordinate intake appointments and monitor student cases to ensure timely service delivery and follow-up.
• Maintain accurate records and prepare reports to support case management and staff review.
• Respond to inquiries and provide guidance to students, faculty, staff, and campus partners.
• Support office operations, including front desk coverage and testing/accommodation services as needed.
• Assist with coordination of student employees, staffing coverage, and assigned projects.
• Manage shared communications and route inquiries to appropriate staff members.
• Create and distribute newsletters and outreach communications to promote services and resources.

Requirements

• Bachelor’s degree and 2 years of related experience.
• Legally authorized to work in the U.S. on an ongoing basis without sponsorship.

Preferred Qualifications

• Experience working in a higher education environment, ideally in student services.
• Experience preparing reports, presentations, correspondence, and marketing materials.
• Experience with data management, recordkeeping, and tracking systems.
• Experience working directly with students in educational settings.

About Student Accessibility Services

Student Accessibility Services partners with students, instructors, and the university community to remove barriers and support equal access to university programs, services, and activities. The team ensures students with disabilities have access to educational opportunities while maintaining the academic and technical standards of the university.

Benefits

• Comprehensive health and work-life benefits, including medical and dental.
• Retirement benefits including defined benefit and defined contribution plans.
• Generous vacation, holiday, and sick time and leave plans.
• Onsite childcare (Ames, Iowa).
• Life insurance and long-term disability.
• Flexible Spending Accounts.
• Various voluntary benefits and discounts.
• Employee Assistance Program.
• Wellbeing program.

Schedule

• Full-time, 12 months per year.
• Regular with term appointment (fixed term), ending September 27, 2027.