Intake Coordinator (RN)

About Unity Psychiatric Care Unity Psychiatric Care, a division of Franklin, Tennessee-based American Health Partners Inc., operates psychiatric hospitals in Memphis, Clarksville, Columbia, and Martin, Tennessee, as well as in Huntsville and Bridgeport, Alabama. These hospitals specialize in treating patients who are experiencing a mental health crisis or behavioral disturbances, including those caused by dementia. Services will include a full range of diagnostic evaluation and behavioral health treatments. For more information, visit UnityPsych.com. ESSENTIAL FUNCTIONS: To perform this job, an individual must perform each essential function satisfactorily with or without a reasonable accommodation. Abides by and demonstrates the company Mission, Vision and Values through both behavior and job performance on a day-to-day basisReceives, screens and processes all referral informationPerforms verification of benefits:Verify benefitsVerify payment method and amountObtain prior authorization to ensure that services are reimbursable prior to admissionAssign appropriate payer category to be keyed by facility personnelScan information back to requesting facilityEnsure timely and accurate processing of all referrals/admissions to include notification from the social worker or discharge plannerResponsible for communicating the review of resident specifics with CSR and the AHC facility Admissions coordinator to assure continuity of careAdheres to ethical business practices by striving to perform in a manner that conforms to the highest standards of ethical behavior, integrity and honestyTakes initiative and responsibility for decisions as an individual and as a company. Exhibits commitment to personal and companywide goalsMaintains confidentiality of all resident related informationAnswers phones for resident information disseminationEncourages a positive environment and experience for co-workersTreats employees with respect and embraces diversity and demonstrates the ability to work togetherPromotes a safe and efficient working environment by adhering to agency policies and proceduresMaintains proper attendance and punctuality to ensure that the department is operated in an efficient and cost-effective mannerCommunicates information effectively both verbally and in writingParticipates in required in-services and other meetings as requestedOrganizes workload to complete responsibilities in an appropriate and timely mannerPerforms other duties as assigned by supervisor Required Skills Communication skills and active listening Must have excellent communication and interpersonal skills and the ability to multitask Required Work Experience Three (3) years’ experience in a healthcare related environment preferredExposure to healthcare marketing a plus Licensing/Certification/Education Requirements State of Tennessee LPN License required – RN preferred.Current CPR certification or participate in training Other Requirements Position may require unscheduled overtime, weekend, and afterhours workMust be willing and able to work flexible hoursTravel required Required Computer Software/Equipment Used Microsoft Outlook, Excel and WordAbility to learn HRIS and/or scheduling systems/EHRStandard Office EquipmentComputer Physical Requirements Job will require frequent lifting of objects up to 40 poundsSubject to standing, walking, sitting, bending, reaching, kneeling, pushing and pullingWork is typically performed in a standard office environmentThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Required Safety Expectations Working safely and follow safety rules.Report unsafe working conditions and behaviors.Take reasonable and prudent actions to prevent others from engaging in unsafe practices. EQUAL OPPORTUNITY EMPLOYER Our Organization does not discriminate based on race, color, religion, sex, handicap, disability, age, marital status, sexual orientation, national origin, veteran status, or any other characteristic(s) protected by federal, state, and local laws. The Organization will also make reasonable accommodations for qualified individuals with disabilities should a request for an accommodation be made.