Intake Coordinator, Referral Relations

About the role

As an Intake Coordinator, Referral Relations, you will:

• Build rapport with and maintain/nurture relationships with referral sources (diagnosticians, pediatricians, and other partners); proactively re-engage lapsed referral partners.
• Call on and respond to new and existing client and referral bases to support targeted region and program goals (approx. 50–75 calls per day).
• Manage a caseload of intakes: guide potential clients through the enrollment/intake process and screen them for entry into the appropriate program.
• Attend sales calls and in-person meetings with referral sources to present updated information on Verbal Beginnings program openings and availability.
• Maintain detailed, accurate records of all leads, referrals, and communications in Salesforce.
• Track and report performance data on calling outcomes against goals.
• Collaborate with field operations and center operations teams to support their departmental goals.
• Maintain working knowledge of Applied Behavior Analysis (ABA) therapy — how it works and how it's implemented across VB's programs — sufficient to speak knowledgeably with referral partners and families.
• Stay current on state regulations governing insurance coverage of ABA services for children diagnosed with ASD, across all states VB serves.
• Perform other duties as assigned.

Requirements

• Associate's or Bachelor's degree preferred (in-progress accepted).
• 3+ years of experience in a high-phone-volume role.
• Minimum of 3 years of customer service or related experience.
• Proficiency in Google Workspace or Microsoft Office Suite.
• Experience with Salesforce or CentralReach preferred.
• Existing knowledge of autism education or Applied Behavior Analysis preferred.
• Comfort with business development / sales-oriented outreach.
• Strong relationship-building, communication, and organizational skills.

Pay

USD $23.00 – USD $26.00 per hour